Heated Bedding
General Heated Bedding
What if the light above the "check mark" is pulsing?
The pulsing light indicates you have remotely turned on your heated bedding from your Sunbeam App or voice assistant and you need to confirm your presence on the digital controller connected to the bedding within one hour. To confirm your presence, press the check mark button. The pulsing light will stop and turn solid which will make the light stop pulsing.
Why does my heated bedding keep turning off automatically?
The heated bedding includes an automatic 10-hour auto-off, and it will turn off after 10 hours of use. In the app, you can change this setting by pressing the timer icon. The timer can be set up to 10 hours in 0.5-hour increments or choose “Stay On” to keep the heated bedding on for 24 hours.
Why does the heat setting remain at level 4 or lower while in-use after 1-hour?
To avoid unintended operation while starting your Sunbeam bedding remotely (via app or voice control), the heat setting will remain at level 4 or lower until the user confirms their presence by pressing the checkmark on the physical controller.
How can I minimize shedding of the fabric of my heated bedding?
Washing is recommended prior to first use of your heated bedding. Please follow easy-care instructions on the label or in the User Manual.
How do I clean my Sunbeam® Heated Bedding?
Sunbeam® Heated Bedding products are 100% washing machine and dryer safe thanks to the detachable controller. If you prefer, it may be hand-washed and line dried. Follow the "Use and Care" instructions or, for more detailed instructions, please refer to your User Manual.
When is it time to purchase a new Sunbeam® Heated Bedding?
As with most products, normal wear and the availability of newer, more advanced products determine when a new product should be purchased. The effects of normal wear and tear and multiple wash cycles will eventually change the insulating characteristics of the product. As a rule of thumb, you should replace your product at least every 5 years.
What does a flashing light mean on my OneSet™, Easy Set™, Prime Style™ AO or Elite Style™ control?
These controls are designed to notify you in the event that a problem has been discovered by flashing the light on the control. Follow instructions on the flag tag to reset control.
First, check the heated product for visual damage. If no visual damage is found, unplug the system from wall outlet. Check that the control is well-connected to the module.
Plug the power cord into the wall outlet and turn the control On. If the product still does not operate after 2 or 3 times trying to reset, disconnect the power cord and contact Consumer Care.
First, check the heated product for visual damage. If no visual damage is found, unplug the system from wall outlet. Check that the control is well-connected to the module.
Plug the power cord into the wall outlet and turn the control On. If the product still does not operate after 2 or 3 times trying to reset, disconnect the power cord and contact Consumer Care.
How do dual controls work?
The dual controls operate independently of one another, allowing two people sleeping in the same bed the opportunity to select their individual level of warmth desired for personal sleeping comfort. To accomplish this, the heating element is arranged in two circuits. If your dual control model has the 10-hour auto shut-off feature, this will also function independently from each control.
What does "FF" mean on the display of my control?
If you have a digital control, it is designed to flash "FF" on the display to notify you that a problem may have been discovered. Gradient controls and warming throw controls use a blinking indicator light for this purpose.
Follow the instructions on the flag tag to reset the control or follow the steps below.
Step 1: Unplug the system from wall outlet.
Step 2: Check that the control is well connected to the module.
Step 3: Plug the power cord into the wall outlet.
Step 4: Set the control to "on".
If the system still does not operate, disconnect the power cord and Contact us.
Follow the instructions on the flag tag to reset the control or follow the steps below.
Step 1: Unplug the system from wall outlet.
Step 2: Check that the control is well connected to the module.
Step 3: Plug the power cord into the wall outlet.
Step 4: Set the control to "on".
If the system still does not operate, disconnect the power cord and Contact us.
What if my control does not regulate my side of the heated bedding?
Ensure the control cord is properly connected to the heated bedding module. Check to confirm the power cord is securely connected to the wall outlet. Be certain to switch the control to "On".
Dual controls frequently get switched and may be trying to operate the opposite side of the heated bedding. The control with the service label is the primary control. The primary control operates the right side of the bed when viewing the bed from the foot. If you have a remote control, it will be labeled to indicate whether it operates the left or right side of the bed. Please refer to your User Manual to confirm you have set this up correctly for your model as some models have slightly different requirements.
Dual controls frequently get switched and may be trying to operate the opposite side of the heated bedding. The control with the service label is the primary control. The primary control operates the right side of the bed when viewing the bed from the foot. If you have a remote control, it will be labeled to indicate whether it operates the left or right side of the bed. Please refer to your User Manual to confirm you have set this up correctly for your model as some models have slightly different requirements.
How do I know which temperature setting to select?
For your first night's use, we recommend you turn the control to a high setting for 20 minutes and then gradually adjust the setting downward to reach your personal warmth preference.
How hot will my heated bedding product get?
Sunbeam® Heated Bedding is designed to provide the appropriate heat to help maintain your body's own warmth and to keep you comfortable. It does not operate like a heating pad or older electric blankets you may have used years ago. When you touch the heated bedding, it may not feel hot to the touch. If you feel that your heated bedding is not operating properly, please Contact us.
What if my heated bedding is not heating at all?
You may need to reset your heated bedding product. The following steps are recommended if your product does not seem to be heating:
Unplug the power cord from the wall outlet. Check that the control is tightly connected to the module in the blanket.
Re-plug the power cord into the wall outlet. On a digital control, you should see flashing symbols and the display on your control will clear. Your blanket is now reset. If resetting doesn't work, please Contact us.
Remember: Sunbeam® Heated Bedding will not feel hot to the touch when laid out flat in a normal manner.
Unplug the power cord from the wall outlet. Check that the control is tightly connected to the module in the blanket.
Re-plug the power cord into the wall outlet. On a digital control, you should see flashing symbols and the display on your control will clear. Your blanket is now reset. If resetting doesn't work, please Contact us.
Remember: Sunbeam® Heated Bedding will not feel hot to the touch when laid out flat in a normal manner.
What if only one side of my dual control heated bedding/mattress pad is heating?
If this occurs, follow steps below:
Plug the heated bedding directly into a wall outlet. Do not use an extension cord or other power adapter.
Turn the control to the highest setting for 20 minutes and gradually adjust for personal comfort.
If you have 2 controls, the control with the label on the bottom operates the side of the product containing the label.
If you have followed these steps and the heated bedding does not perform properly, stop using it immediately and Contact us.
Plug the heated bedding directly into a wall outlet. Do not use an extension cord or other power adapter.
Turn the control to the highest setting for 20 minutes and gradually adjust for personal comfort.
If you have 2 controls, the control with the label on the bottom operates the side of the product containing the label.
If you have followed these steps and the heated bedding does not perform properly, stop using it immediately and Contact us.
Can I use an extension cord with my heated bedding?
No. All Sunbeam® Heated Bedding should be directly connected to a 110-120 volt outlet.
What if my control does not regulate my side of the heated bedding?
Ensure the control cord is properly connected to the heated bedding module. Check to confirm the power cord is securely connected to the wall outlet. Be certain to switch the control to "On".
Dual controls frequently get switched and may be trying to operate the opposite side of the heated bedding. The control with the service label is the primary control. The primary control operates the right side of the bed when viewing the bed from the foot. If you have a remote control, it will be labeled to indicate whether it operates the left or right side of the bed. Please refer to your User Manual to confirm you have set this up correctly for your model as some models have slightly different requirements.
Dual controls frequently get switched and may be trying to operate the opposite side of the heated bedding. The control with the service label is the primary control. The primary control operates the right side of the bed when viewing the bed from the foot. If you have a remote control, it will be labeled to indicate whether it operates the left or right side of the bed. Please refer to your User Manual to confirm you have set this up correctly for your model as some models have slightly different requirements.
What is the difference between a warming blanket and warming mattress pad?
The real difference is in the direction that the heat comes from. Some people prefer to have the lightweight warmth of a warming blanket OVER their bodies. Others prefer the warmth of a mattress pad UNDERNEATH them.
Do Sunbeam® Heated Bedding products save energy and money?
They certainly can. You can simply turn down the thermostat at night and heat only your bed instead of the entire house..
Why are our products so "smart"?
Our wiring system employs a patented carbon-based polymer Positive Temperature Coefficient (PTC) sensing capability to provide more uniform heat.
How do I obtain warranty service?
Your warranty varies depending on model. Most Sunbeam® Heated Bedding products carry a 5-year limited warranty. In order to obtain warranty service, please Contact us.
My control feels warm to the touch. Is this a problem?
No. The control will feel warm to the touch when functioning properly.
My heated blanket/heated mattress pad/heated throw doesn’t heat properly.
Your heated product is not a heating pad. It will not feel hot to the touch when laid out flat in a normal manner. Try the following fold test to see if it is operating properly:
Fold the heated blanket, heated mattress pad or warming throw 3 times over.
Make sure the control cord is connected to the module and then plug the power cord into an outlet.
Turn on your heated product, then turn the control to the highest setting and wait 5 to 7 minutes.
Put your hand between the folds and you should feel the blanket/ mattress pad/throw warming up.
Caution: DO NOT continue the test for more than 7 minutes. DO NOT attempt to make any internal adjustments to this appliance. If you have tried all of the solutions above and the heated product still doesn’t work, stop using it immediately, disconnect the power cord and Contact us.
Fold the heated blanket, heated mattress pad or warming throw 3 times over.
Make sure the control cord is connected to the module and then plug the power cord into an outlet.
Turn on your heated product, then turn the control to the highest setting and wait 5 to 7 minutes.
Put your hand between the folds and you should feel the blanket/ mattress pad/throw warming up.
Caution: DO NOT continue the test for more than 7 minutes. DO NOT attempt to make any internal adjustments to this appliance. If you have tried all of the solutions above and the heated product still doesn’t work, stop using it immediately, disconnect the power cord and Contact us.
What does a flashing light mean on my control?
These controls are designed to notify you in the event that a problem has been discovered by flashing the light on the control. Follow instructions on the flag tag to reset control. First, check the heated product for visual damage. If no visual damage is found, unplug the system from wall outlet. Check that the control is well-connected to the module. Plug the power cord into the wall outlet and turn the control On. If the product still does not operate after 2 or 3 times trying to reset, disconnect the power cord and Contact us.
The mattress pad reaches its Auto shut off time and it turns off, but the control continues flashing until we hit the off button. Is this normal?
Yes, It is normal that the control continues flashing the numbers after the auto off time is reached.
Newell product, does this product include overheat protection?
The heated mattress pad is designed with a temperature controller for user to adjust between different heat settings for personal comfort level. The temperature controller maintains the selected temperature. Before using the heated mattress pad it is important to refer to the user manual for safety and setup instructions, control features and care & cleaning.
As noted in the Instruction Manual: Always examine the heated mattress pad, cord
and controller before each use for signs of wear or damage. If improper operation, wear or damage is observed, discontinue its use immediately, unplug it.
As noted in the Instruction Manual: Always examine the heated mattress pad, cord
and controller before each use for signs of wear or damage. If improper operation, wear or damage is observed, discontinue its use immediately, unplug it.
Can I use an extension cord with my heated bedding?
No. All Sunbeam® Heated Bedding should be directly connected to a 110-120 volt outlet.
Can anyone use Sunbeam® Heated Bedding?
For the most part, anyone can enjoy Sunbeam® Heated Bedding. However, we do not recommend using our heated bedding products with an infant, a young child, an incapacitated person, a paraplegic, a quadriplegic, a diabetic person, someone insensitive to heat, or anyone who cannot clearly understand the instructions and operate the controls
What does "FF" mean on the display of my control?
If you have a digital control, it is designed to flash "FF" on the display to notify you that a problem may have been discovered. Gradient controls and warming throw controls use a blinking indicator light for this purpose.
Follow the instructions on the flag tag to reset the control or follow the steps below.
Unplug the system from wall outlet.
Check that the control is well connected to the module.
Plug the power cord into the wall outlet.
Set the control to "on".
If the system still does not operate, disconnect the power cord and Contact Us.
Follow the instructions on the flag tag to reset the control or follow the steps below.
Unplug the system from wall outlet.
Check that the control is well connected to the module.
Plug the power cord into the wall outlet.
Set the control to "on".
If the system still does not operate, disconnect the power cord and Contact Us.
What do I do if my pet chews the cord, I lose my control, or the control does not operate properly?
Unfortunately, we do not offer replacement parts. Our heated bedding is designed as a complete system and undergoes extensive quality testing. As such, we do not offer spare parts or recommend using other bedding products with your blanket.
What if my control does not regulate my side of the heated bedding?
Ensure the control cord is properly connected to the warming product module. Check to confirm the power cord is securely connected to the wall outlet. Be certain to switch the control to "On". Dual controls frequently get switched and may be trying to operate the opposite side of the heated blanket. The control with the service label is the primary control. The primary control operates the right side of the bed when viewing the bed from the foot. If you have a remote control, it will be labeled to indicate whether it operates the left or right side of the bed. Please refer to your User Manual to confirm you have set this up correctly for your model as some models have slightly different requirements.
Why won’t the heat setting go above level four in the app?
After an hour of activating the bedding remotely, you need to press the checkmark on the wired digital controller to confirm your presence. Once you press that button you should have full heat setting capabilities and the heat setting can be increased in the App, through Voice commands, or on the wired digital controller.
How much EMF radiation does this product emit? Are the wires shielded?
Our product complies with emissions standards in FCC part 15B and is doesn't emit any significant measurable EMF. The wires do not need to be shielded as there is no high frequency signal running through them.
What is a blanket shell?
A shell is a heated blanket with wiring ONLY. It does NOT include control(s) or packaging.
What is a blanket control?
The control is the mechanism used to turn on, turn off, or adjust the temperature of the heated bedding product.
What is the 'blend' of the blanket?
The 'blend' is the fabric content of the blanket (i.e. 80% acrylic, 20% polyester).
Are the blankets UL listed?
Yes, many Sunbeam electric blankets are UL (Underwriters Laboratories) listed, indicating they meet specific safety standards.
What do UL and ETL labels mean about the safety of Sunbeam blankets?
Underwriters Laboratories (UL) develops product safety for a large range of products, Underwriters Laboratories and select independent testing organizations,Product tested by Underwriters Laboratories bear the UL label; those tested by Intertek bear the ETL label. including Intertek Testing Services (ETL) test products in accordance with UL safety standards. All Sunbeam bedding products are tested against UL standards for warming blankets.
What is the new UL standard for electric bedding? When was the new UL standard established?
The new UL (Underwriters Laboratories) standard prevents the blanket from working when not set up correctly.The new standard was introduced by UL (Underwriters Laboratories) in May of 2000.
What are Sunbeam bedding product's UL number?
Sunbeam's UL listing number is E23623, and can be found on the label.
Do warming blankets really save energy? Are heated bedding products economical?
Yes, a warming blanket is a lot like a household thermostat. It is actually "ON" only 20 to 40 percent of the time. The average cost of having your blanket on throughout the night is only $0.08. Yes, heated bedding products are very economical.
Can I use a Biddeford Mills, Chatham or Perfect Fit controller on my Sunbeam bedding product?
No, the Sunbeam product is designed and tested for use with only Sunbeam controllers.
Can my infant use this product
NO, Do not use this heated product with an infant, child, incapacitated or immobile person, paraplegic or quadriplegic, a diabetic, anyone insensitive to heat, such as a person with poor blood circulation, or anyone who cannot clearly understand the instructions and/or operate the controls
Can a incapacitated or immobile person use this product
NO, Do not use this heated product with an infant, child, incapacitated or immobile person, paraplegic or quadriplegic, a diabetic, anyone insensitive to heat, such as a person with poor blood circulation, or anyone who cannot clearly understand the instructions and/or operate the controls
Can a paraplegic person use this product
NO, Do not use this heated product with an infant, child, incapacitated or immobile person, paraplegic or quadriplegic, a diabetic, anyone insensitive to heat, such as a person with poor blood circulation, or anyone who cannot clearly understand the instructions and/or operate the controls
Can a diebetic person use this product
NO, Do not use this heated product with an infant, child, incapacitated or immobile person, paraplegic or quadriplegic, a diabetic, anyone insensitive to heat, such as a person with poor blood circulation, or anyone who cannot clearly understand the instructions and/or operate the controls
Can someone who is insentaive to heat use this product
NO, Do not use this heated product with an infant, child, incapacitated or immobile person, paraplegic or quadriplegic, a diabetic, anyone insensitive to heat, such as a person with poor blood circulation, or anyone who cannot clearly understand the instructions and/or operate the controls
Can someone with poor blood circulation use this product
NO, Do not use this heated product with an infant, child, incapacitated or immobile person, paraplegic or quadriplegic, a diabetic, anyone insensitive to heat, such as a person with poor blood circulation, or anyone who cannot clearly understand the instructions and/or operate the controls
Can the entire unit go into the washer
Controller is not waterproof. Do not immerse in water or other liquids
Can I use this product in my RV or Car
Even when an RV is connected to shore power (120V/60Hz), we’re unable to recommend using this product in that environment. While short power may provide household-style AC current, the product has been safety-certified for use in a standard residential setting only.
RV electrical systems can vary depending on their setup and may experience fluctuations, even when connected to short power. As a result, use in an RV falls outside the conditions under which the product has been tested and approved, as outlined in the Important Safety Instructions.
Because we do not test this product in RV environments, we’re unfortunately unable to provide troubleshooting recommendations for use in this setting.
RV electrical systems can vary depending on their setup and may experience fluctuations, even when connected to short power. As a result, use in an RV falls outside the conditions under which the product has been tested and approved, as outlined in the Important Safety Instructions.
Because we do not test this product in RV environments, we’re unfortunately unable to provide troubleshooting recommendations for use in this setting.
Can I dry clean my blanket
No, do not dry clean this heated product. Cleaning solvents may damage the insulation of the heating element. Improper laundering may cause problems with the heating wire, which can lead to fire.
My control feels warm to the touch. Is this a problem?
No. The control will feel warm to the touch when functioning properly. Your controler should never feel hot,warp or smoke.
What does “F1” or “F2” mean on my Electronic Digital Control
The digital controls are designed to notify you in the event that a problem has been discovered by flashing “F1” or “F2” on the display.
How do I reset my blanket
Reset Instructions
1.) Follow the instructions on the flag tag attached to the control cord to reset control.
2.) Check the blanket/mattress pad for visual damage.
3.) If no visual damage is found, unplug the system from wall outlet.
4.) Check that the control is well-connected to the module
5.) Plug the power cord into the wall outlet.
6.) Set the control to “On”.
7.) If the system does not operate after 2 or 3 times trying to reset, disconnect the power cord
and contact Consumer Care
1.) Follow the instructions on the flag tag attached to the control cord to reset control.
2.) Check the blanket/mattress pad for visual damage.
3.) If no visual damage is found, unplug the system from wall outlet.
4.) Check that the control is well-connected to the module
5.) Plug the power cord into the wall outlet.
6.) Set the control to “On”.
7.) If the system does not operate after 2 or 3 times trying to reset, disconnect the power cord
and contact Consumer Care
How do I clean my Sunbeam® blanket
Do not dry clean. Do not use bleach. Do not use wringer. Do
not iron. Do not immerse control or cord in water or other liquids. Do
not use mothballs or sprays of any kind. Do not reconnect the heated
product until it is completely dry.
Before Washing or Storing Your Heated Bedding Product
1 Disconnect power cord from wall BEFORE detaching control cord from the heated product.
2 Ensure that no cords are still connected and none of the wires have worn through the fabric.
3 Carefully follow all washing instructions or your heated product may shrink and possibly cause a fire
hazard.
Washing Instructions
1 Machine wash in cold water, gentle cycle or hand wash.
Caution: Do not use commercial dryers or the dryers at your local laundromat. They get too hot and
would damage the wiring of the heated product.
2 Tumble dry low, delicate cycle.
3 Remove the blanket/mattress pad/throw while still damp and gently stretch to its original size.
4 Drape the heated product over a clothesline or a shower rod. DO NOT use clothespins
5 Heated product must be COMPLETELY dry before reconnecting the power plug or control plug.
Hang to Dry
1 While still damp, gently stretch the blanket/mattress pad/throw back to its original size.
2 Drape the heated product over a clothesline or hang over a shower rod. DO NOT use clothespins.
3 Heated product must be COMPLETELY dry before reconnecting the power plug or control plug
not iron. Do not immerse control or cord in water or other liquids. Do
not use mothballs or sprays of any kind. Do not reconnect the heated
product until it is completely dry.
Before Washing or Storing Your Heated Bedding Product
1 Disconnect power cord from wall BEFORE detaching control cord from the heated product.
2 Ensure that no cords are still connected and none of the wires have worn through the fabric.
3 Carefully follow all washing instructions or your heated product may shrink and possibly cause a fire
hazard.
Washing Instructions
1 Machine wash in cold water, gentle cycle or hand wash.
Caution: Do not use commercial dryers or the dryers at your local laundromat. They get too hot and
would damage the wiring of the heated product.
2 Tumble dry low, delicate cycle.
3 Remove the blanket/mattress pad/throw while still damp and gently stretch to its original size.
4 Drape the heated product over a clothesline or a shower rod. DO NOT use clothespins
5 Heated product must be COMPLETELY dry before reconnecting the power plug or control plug.
Hang to Dry
1 While still damp, gently stretch the blanket/mattress pad/throw back to its original size.
2 Drape the heated product over a clothesline or hang over a shower rod. DO NOT use clothespins.
3 Heated product must be COMPLETELY dry before reconnecting the power plug or control plug
Connected Bedding
Connected Bedding S1 App
What if I cannot connect my controller to the app?
Step 1: Ensure your Wi-Fi network name and password are typed in correctly. Important: network name and password are case sensitive.Step 2: The Sunbeam Bedding App only supports 2.4 GHz Wi-Fi networks. Ensure network of your mobile device is connected to the same network as the Connected Bedding during setup.
Step 3: The default setting to connect is Auto-Paring mode
(see pg. E7 “Controlling Your Bedding” section within Instruction Booklet). If this does not work, please try Manual Pairing mode which will request a 2.4 GHz network only.
Step 3: The default setting to connect is Auto-Paring mode
(see pg. E7 “Controlling Your Bedding” section within Instruction Booklet). If this does not work, please try Manual Pairing mode which will request a 2.4 GHz network only.
What if the light above the "check mark" is pulsing?
The pulsing light indicates you have remotely turned on your heated bedding from your Sunbeam App or voice assistant and you need to confirm your presence on the digital controller connected to the bedding within one hour. To confirm your presence, press the check mark button. The pulsing light will stop and turn solid which will make the light stop pulsing.
What if I cannot control my heated bedding from the app?
Step 1: Ensure device is plugged in. If it was not plugged in, re-plug it, and then use the app. If Step 1 does not work, proceed to Step 2.Step 2: Check controller to ensure
WiFi icon is solid (indicates that device is paired to your WiFi connection).If
WiFi icon is blinking, follow steps to pair the device to the app.Step 3: Completely close out the app, and ensure it's not running in the background. Then restart the app. If Step 2 does not work, proceed to Step 4.
Step 4: Power the heated bedding off and on from the controller, then use the app to select your heat setting.
WiFi icon is solid (indicates that device is paired to your WiFi connection).If
WiFi icon is blinking, follow steps to pair the device to the app.Step 3: Completely close out the app, and ensure it's not running in the background. Then restart the app. If Step 2 does not work, proceed to Step 4.
Step 4: Power the heated bedding off and on from the controller, then use the app to select your heat setting.
Why does my schedule not work when my heated bedding is pre-heating?
If Pre-Heat is on, during the time that the device is scheduled to turn on, the blanket will return to the heat setting of the schedule after the pre-heat cycle (30 minutes) is complete.
Why does my heated bedding keep turning off automatically?
The heated bedding includes an automatic 10-hour auto-off, and it will turn off after 10 hours of use. In the app, you can change this setting by pressing the timer icon. The timer can be set up to 10 hours in 0.5-hour increments or choose “Stay On” to keep the heated bedding on for 24 hours.
Can I set a schedule for my Sunbeam bedding using voice command?
No. Scheduling cannot be set up with voice command. Please use the Sunbeam App to create and/or modify a schedule. on for 24 hours.
Can I set a timer for my heated bedding with voice control?
No. The timer can only be setup in the Sunbeam Bedding App.
How do I control the bedding from the Sunbeam App on other devices outside of the device I initially paired with?
Download the Sunbeam App on the alternative deviceOption 1, is to use the same username and password as the primary user (owner) who set up the account.
Option 2, is to create a new account for the additional user(s) and provide the account ID to the primary user (owner). The owner can add additional user(s) to the “Home” by following these steps:
For Owner: Open the Sunbeam App, click on the “Me” icon on the bottom right corner of the toolbar. Go to Home Management, click on “
MyHome” (or name assigned by you). Click add member then send via email or text message [data rates may apply].For Additional Users: On the device receiving the email or text message, follow the directions provided. Input the pre-selected code from the email or text message into the “Invitation code” box to join.
Go back to the Home Screen and click on the dropdown menu in the top-left corner
to select newly added “Home”. Additional user should now see the new “Home” on their app.
Option 2, is to create a new account for the additional user(s) and provide the account ID to the primary user (owner). The owner can add additional user(s) to the “Home” by following these steps:
For Owner: Open the Sunbeam App, click on the “Me” icon on the bottom right corner of the toolbar. Go to Home Management, click on “
MyHome” (or name assigned by you). Click add member then send via email or text message [data rates may apply].For Additional Users: On the device receiving the email or text message, follow the directions provided. Input the pre-selected code from the email or text message into the “Invitation code” box to join.
Go back to the Home Screen and click on the dropdown menu in the top-left corner
to select newly added “Home”. Additional user should now see the new “Home” on their app.
What if I get a timeout on the connection?
When following the process for pairing, ensure the Wi-Fi icon is blinking on the controller. When pairing, if an extended period of time passes without completing the connection process, the Wi-Fi icon will stop blinking indicating you are no longer in pairing mode. Once the controller is blinking, it is time to enter your Wi-Fi password. If this process still does not work, follow the directions for auto-pairing ( “Controlling Your Bedding” section within Instruction Booklet).
What if Alexa tells me “that value is out of range for device”?
Alexa only works on settings 1 (L) – 10 (H) and will not allow you to turn up the heat setting beyond level 10 (H). Or, Alexa will not allow you to turn down the heat setting below level 1 (L). Please note, while pre-heating Alexa will not increase the temperature as the pre-heat function is set to the highest setting.
Why are our products so "smart"?
Our wiring system employs a patented carbon-based polymer Positive Temperature Coefficient (PTC) sensing capability to provide more uniform heat.
S1 Connected, each time there is a power failure, or the blanket is unplugged I lose the schedules, how can I avoid this?
There is nothing that can be done. When there is a power failure or the blanket is unplugged, the schedules are lost and need to be recreated.
Connected Bedding S2 App
What if I cannot connect my controller to the app? OR I am not able to pair my bedding to the App.
Please ensure that your Sunbeam App has Nearby and Location permissions enabled (these permissions are necessary to allow the App to find nearby devices and Wi-Fi names)
The default setting to connect is Auto-Paring mode (see pg. E7 “Controlling Your Bedding” section within Instruction Booklet). If this does not work, please try Manual Pairing mode which will request a 2.4 GHz network only (see pg. E8 “Controlling Your Bedding” section within Instruction Booklet).
The default setting to connect is Auto-Paring mode (see pg. E7 “Controlling Your Bedding” section within Instruction Booklet). If this does not work, please try Manual Pairing mode which will request a 2.4 GHz network only (see pg. E8 “Controlling Your Bedding” section within Instruction Booklet).
My App finds the bedding but I am unable to continue and connect or add it to my WiFi.
Ensure your Wi-Fi network name and password are typed in correctly. Important: network name and password are case sensitive.
The Sunbeam Bedding App only supports 2.4 GHz Wi-Fi networks. Ensure network of your mobile device is connected to the same network as the Connected Bedding during setup.
Try moving closer to your router to ensure you have a strong signal during the pairing process.
The Sunbeam Bedding App only supports 2.4 GHz Wi-Fi networks. Ensure network of your mobile device is connected to the same network as the Connected Bedding during setup.
Try moving closer to your router to ensure you have a strong signal during the pairing process.
What if I get a timeout on the connection?
When following the process for pairing, ensure the Wi-Fi icon is blinking on the controller. When pairing, if an extended period of time passes without completing the connection process, the Wi-Fi icon will stop blinking indicating you are no longer in pairing mode.Press the ''checkmark'' button until the
wifi pairing lights blink. Once the controller is blinking, it is time to start the pairing process on your phone. We recommend resetting the bedding before trying to pair your device. To reset, simply unplug the power cord from wall outlet for at least 30 seconds.
wifi pairing lights blink. Once the controller is blinking, it is time to start the pairing process on your phone. We recommend resetting the bedding before trying to pair your device. To reset, simply unplug the power cord from wall outlet for at least 30 seconds.
I am having trouble adding the Sunbeam App to my phone.
Please install the Sunbeam Bedding S2 App here:
What if I cannot control my heated bedding from the app?
Please verify the following:
Ensure device is plugged in (connector to the bedding item first and then, power cord to wall outlet). If it was not plugged in, plug it in, and then use the app.
Check controller to ensure the WiFi icon is solid (indicates that device is paired to your WiFi connection). If WiFi icon is blinking, follow steps to pair the device to the app.
Restart your phone.
Power the heated bedding off and on from the controller, then use the app to select your heat setting
Ensure device is plugged in (connector to the bedding item first and then, power cord to wall outlet). If it was not plugged in, plug it in, and then use the app.
Check controller to ensure the WiFi icon is solid (indicates that device is paired to your WiFi connection). If WiFi icon is blinking, follow steps to pair the device to the app.
Restart your phone.
Power the heated bedding off and on from the controller, then use the app to select your heat setting
How do I reset?
1. Start by unplugging the power cord from the wall outlet.2. Then, unplug the connector from the blanket/mattress pad.
3. Wait for 30 seconds.
4.
Replug the connector to the bedding item, ensure it is fully connected.5. Plug the power cord into the wall outlet.
6. Set the wired controller to “On”.
7. If the system does not operate after 2 or 3 times trying to reset, disconnect the power cord and contact Consumer Care
https://www.sunbeamhome.com/en/contact-us
3. Wait for 30 seconds.
4.
Replug the connector to the bedding item, ensure it is fully connected.5. Plug the power cord into the wall outlet.
6. Set the wired controller to “On”.
7. If the system does not operate after 2 or 3 times trying to reset, disconnect the power cord and contact Consumer Care
https://www.sunbeamhome.com/en/contact-us
What should I do if my wired controller shows ‘’F1’’, ‘’F2’’, ‘’F3’’ or ‘’F4’’?
If the controller show any of the error codes:1. Start by unplugging the power cord from the wall outlet
2. Then, unplug the connector from the blanket/mattress pad
3. Wait 15 minutes for the item to reset
4.
Replug the connector to the blanket/mattress pad, ensure it is fully connected. 5. And then, replug the power cord to the wall outlet.6. If this doesn't work, please contact customer service
https://www.sunbeamhome.com/en/contact-us]
2. Then, unplug the connector from the blanket/mattress pad
3. Wait 15 minutes for the item to reset
4.
Replug the connector to the blanket/mattress pad, ensure it is fully connected. 5. And then, replug the power cord to the wall outlet.6. If this doesn't work, please contact customer service
https://www.sunbeamhome.com/en/contact-us]
There is a light flashing on my controller, other than the WiFi light, what do I do?
The control is designed to notify you in the event that a problem has been discovered by flashing the light.1. Start by unplugging the power cord from the wall outlet
2. Check bedding for visual damage.
3. If no visual damage is found, follow the reset instruction.
2. Check bedding for visual damage.
3. If no visual damage is found, follow the reset instruction.
Can I set a schedule for my Sunbeam bedding using voice command?
Yes you can, but it will not show up in the App. It is best practice to schedule it directly in the App.
Can I set a timer for my heated bedding with voice control?
Yes you can, but it will not show up in the App. It is best practice to schedule it directly in the App.
Why does my heated bedding keep turning off automatically?
The heated bedding includes an automatic 10-hour auto-off, and it will turn off after 10 hours of use. In the app, you can change this setting by pressing the timer icon. The timer can be set up to 10 hours in 0.5-hour increments or choose “Stay On” to keep the heated bedding on for 24 hours.
How do I control the bedding from the Sunbeam App on other devices outside of the device I initially paired with? OR Can I control the bedding from more than one phone or mobile device?
Download the Sunbeam App on the alternative deviceOPTION 1: use the same username and password as the primary user (owner) who set up the account.
OPTION 2: create a new account for the additional user(s) and provide the account ID to the primary user (owner). The owner can add additional user(s) to the “Home” by following these steps:
• For Owner: Open the Sunbeam App, click on the “Me” icon on the bottom right corner of the toolbar. Go to Home Management, click on “
MyHome” (or name assigned by you). Click add member then send via email or text message [data rates may apply].• For Additional Users: On the device receiving the email or text message, follow the directions provided. Input the pre-selected code from the email or text message into the “Invitation code” box to join.
• Go back to the Home Screen and click on the dropdown menu in the top-left corner to select newly added “Home”. Additional user should now see the new “Home” on their app.
OPTION 2: create a new account for the additional user(s) and provide the account ID to the primary user (owner). The owner can add additional user(s) to the “Home” by following these steps:
• For Owner: Open the Sunbeam App, click on the “Me” icon on the bottom right corner of the toolbar. Go to Home Management, click on “
MyHome” (or name assigned by you). Click add member then send via email or text message [data rates may apply].• For Additional Users: On the device receiving the email or text message, follow the directions provided. Input the pre-selected code from the email or text message into the “Invitation code” box to join.
• Go back to the Home Screen and click on the dropdown menu in the top-left corner to select newly added “Home”. Additional user should now see the new “Home” on their app.
What if Alexa tells me “that value is out of range for device”?
Alexa only works on settings 1 (L) – 10 (H) and will not allow you to turn up the heat setting beyond level 10 (H). Or, Alexa will not allow you to turn down the heat setting below level 1 (L).Please note, while pre-heating Alexa will not increase the temperature as the pre-heat function is set to the highest setting.
Do I need to create an account to use the App?
Creating an account is necessary in order to save your settings and preferences in the App. This also helps in securing the connection between your blanket and your mobile device.
I received a notification to enable LOCATION SERVICES, why do I have to do this?
When you pair your device with your mobile phone, you may be asked to turn on location permissions. This is necessary as some devices use Bluetooth Low Energy (BLE) technology. This type of Bluetooth technology enables devices to connect to each other over a low-power wireless connection. This connection relies on location services to determine the device’s proximity to other devices. This permission is necessary to search for nearby devices and display WiFi names. Please note your location is not being tracked.
What if the light above the "✔" is pulsing?
The pulsing light indicates you have remotely turned on your heated bedding from your Sunbeam App or voice assistant and you need to confirm your presence on the digital controller connected to the bedding within one hour. To confirm your presence, press the "✔" button. The pulsing light will stop and turn solid which will make the light stop pulsing (reference IB).
Why does the heat setting remain at level 4 or lower while in-use after 1-hour?
To avoid unintended operation while starting your Sunbeam bedding remotely (via app or voice control), the heat setting will remain at level 4 or lower until the user confirms their presence by pressing "✔" button on the controller.
Why won’t the heat setting go above level four in the app?
After an hour of activating the bedding remotely (via app or voice control), you need to press the "ü" button on the wired digital controller to confirm your presence. Once you press that button you should have full heat setting capabilities and the heat setting can be increased in the App, through Voice commands, or on the wired digital controller.
Why can't I turn my blanket back on from the App or Voice control? OR I just turned off my blanket and now it won’t turn back on.
If you used the App or Voice Control to power OFF your bedding and want to turn it back ON using the APP within a 2-hour time period, you will need to press the “checkmark” on the Controller before pressing the “checkmark” on the App. (UL regulation- attended device)
Why are my saved schedule(s) disabled?
When the bedding product is unplugged from its power source or if there is a power failure, all saved schedules will be disabled. You will simply need to re-activate (turn on) saved schedules after any power loss.
My schedule did not start.
-Check that your schedules are enabled
If your blanket was turned off by using the App or by Voice command, you will need to press the " " on the controlled, if the schedule is set to start within the upcoming 2 hours.
If your blanket was turned off by using the App or by Voice command, you will need to press the " " on the controlled, if the schedule is set to start within the upcoming 2 hours.
How do I delete my account?
From your App follow these steps:1. Click the ‘Me’ icon in the bottom bar.
2. Then click the ‘Settings’ icon in the top
right hand corner.3. Select Account and Security.
4. Click Delete Account.
5. Once you confirm, your account and all associated data will be permanently deleted.
2. Then click the ‘Settings’ icon in the top
right hand corner.3. Select Account and Security.
4. Click Delete Account.
5. Once you confirm, your account and all associated data will be permanently deleted.
Who should NOT use the heated blanket or heated mattress pad?
The following people should NOT use the heated bedding: • An infant • A child • An incapacitated or immobile person • A paraplegic • A quadriplegic • A diabetic • Anyone insensitive to heat such as a person with poor blood circulation • Anyone who cannot clearly understand the instructions and/or operate the controls
My control feels warm to the touch. Is this a problem?
No. The control will feel warm to the touch when functioning properly.
S2 Connected, each time there is a power failure, or the blanket is unplugged I lose the schedules, how can I avoid this?
The blanket retains the schedules but after a power failure or the blanket being unplugged, the schedules are disabled (turned off) and need to simply be activated (turned on).
ON-THE-GO Cordless Heated Throw
Does the battery come charged ?
The battery comes with an approximate 30% charge.
Do I need the battery to go to zero prior to plugging it in to recharge ?
No, for most modern rechargeable batteries, it is not necessary to let the battery go to zero or completely discharge before recharging. It's fine to recharge it when it's convenient or when it's running low.
Is there an easy way to remove the label ?
We do not recommend removing the label, as it contains important information that is necessary for the user. Additionally, attempting to remove the label can potentially damage the throw.
Will the throw heat the full surface ?
The heating elements are strategically positioned to provide warmth to the upper body when used as a cape and the core of the body when used as a throw, ensuring a comfortable heating experience in targeted areas.
The battery pack keeps shutting off after a few seconds ?
The battery / throw may be shutting off due to the following:a) The battery is drained. Please check the light indicator on the battery. If there is no light or only one light, please recharge the battery.
b) The throw is in sleep mode. After plugging in the battery, ensure the blanket is turned on. To turn it on, press the control button.
b) The throw is in sleep mode. After plugging in the battery, ensure the blanket is turned on. To turn it on, press the control button.
My On-The-Go is not heating at all.
You may have accidentally double-clicked the battery button, which causes it to turn off and cut the power. Disconnect the battery and then reconnect it or click on battery button until you see the white charging LEDs illuminated.
What is the temperature range between setting ?
The On-The-Go Throw comes with 4 settings, progressing from gentle warmth to increased coziness as you adjust the settings. These settings are a spectrum of heating levels tailored to individual preferences and comfort.
Can you use the throw outside?
The On-The-Go Throw was designed for indoor use. We do not recommend using it outdoors. However, ultimately, the decision to use it outdoors is a matter of personal choice. It's important to note that using the throw outside may compromise its functionality and durability, as it is not built to withstand outdoor conditions.
Where do I connect the battery pack ?
To power the product, connect the battery to the wire located in the pocket of the Throw. The battery must be connected to this wire to provide power to the product.
Can I purchase a second battery pack ?
The On-The-Go Throw comes with one battery pack, additional batteries are not sold separately. It is not recommended to use any other battery pack except the one provided with the Throw.
Why do the lights on my battery keep flashing while charging ?
The lights on the battery pack flash while charging to indicate charging is in process and the progress. When the battery is fully charged, the lights will remain solid or be turned on while the battery is connected to the charging cord.
How do I know how much time I have left on my battery ?
To determine how much time you have left on your battery, refer to the battery level indicator. The indicator consists of a set of lights on the battery. One light indicates the lowest level of power, while all five lights indicate the highest level of power.
My control feels warm to the touch. Is this a problem ?
No. The control will feel warm to the touch when functioning properly.
Is it normal the battery gets warm whilst in use?
Yes, it is normal for the battery to feel warm to the touch when functionning properly.
How do I clean my throw ?
To clean your throw:1. Disconnect the battery before washing and drying.
2. Machine wash the throw in cold water using a gentle cycle, or hand wash.
3. Tumble dry on a delicate cycle. However, do not dry it completely in the dryer.
4. Remove from the dryer before whilst still damp, stretch it to its original size, and then line dry to finish drying.
5. Do not put the throw through a wringer.
IMPORTANT: NEVER PLUG IN YOUR HEATED THROW WHILE DAMP.
2. Machine wash the throw in cold water using a gentle cycle, or hand wash.
3. Tumble dry on a delicate cycle. However, do not dry it completely in the dryer.
4. Remove from the dryer before whilst still damp, stretch it to its original size, and then line dry to finish drying.
5. Do not put the throw through a wringer.
IMPORTANT: NEVER PLUG IN YOUR HEATED THROW WHILE DAMP.
My throw doesn’t get hot like my heating pad, is something wrong with it ?
Heated pads are often designed for therapeutic or medical use, where a higher temperature might be required for specific therapeutic benefits. This can make them feel hotter compared to a heated throw, which is intended for comfort and warmth.
My battery is not charging; I can see a green light only.
When the charger is not fully inserted into the battery, you will only see a green light, make sure the USB-C charger that comes with the product is fully inserted into the port, and you will see white LEDs blinking.
How do I turn off my battery LEDs ?
The battery charge indicator LEDs are designed to remain lit for 2 hours without significantly affecting their use. To turn them off, simply double-click the battery button.
What voltage should I use to charge my battery ?
The battery charger included is dual voltage and dual frequency, which means you can plug it into both 120 and 240-volt outlets (50/60 Hz).
Is it safe for kids or pets ?
We strongly advise against using heated products with children or pets because of the following:a) Risk of Overheating: Pets and children may have difficulty regulating their body temperature effectively. If heated bedding is set at a high temperature or used for extended periods without monitoring, it can lead to overheating and discomfort.
b) Inability to Communicate Discomfort: Pets and young children may not be able to communicate effectively if they are too hot or uncomfortable, which increases the risk of overheating.
c) Chewing or Damaging the Bedding: Pets, especially puppies or kittens, might chew on cords or elements of heated bedding, risking electrical hazards, choking, or damage to the bedding.
d) Improper Use: Incorrect usage, such as placing the heated bedding under other heavy blankets or items, could cause it to overheat, posing a danger.
b) Inability to Communicate Discomfort: Pets and young children may not be able to communicate effectively if they are too hot or uncomfortable, which increases the risk of overheating.
c) Chewing or Damaging the Bedding: Pets, especially puppies or kittens, might chew on cords or elements of heated bedding, risking electrical hazards, choking, or damage to the bedding.
d) Improper Use: Incorrect usage, such as placing the heated bedding under other heavy blankets or items, could cause it to overheat, posing a danger.
What should I do if there is a liquid spilled on my throw ?
Turn off the throw. Disconnect the battery pack and dry the port if it was affected. Wipe the liquid off the throw and let the throw dry completely before re-using.
Does the battery leak ?
No, the On-The-Go battery does not have any liquid inside.
2-in-1 Reversible 365 Electric Heating and Cooling Mattress Pad
My mattress pad is not heating up, what do I do?
If the 365 Mattress Pad is not heating up, please check the following:- Check the Power Connection: Ensure that the power cord is securely connected to both the mattress pad and the electrical outlet.
- Check the Outlet: Test the outlet by plugging in another device to see if it's functioning properly. If not, try a different outlet.
- Check the Controller and Temperature Settings: Make sure the controller of the 365 Mattress Pad is turned on. If you don’t feel warmth, check the temperature settings on the controller and try selecting higher temperature settings.
- Inspect for Damage: Check for any visible damage to the power cord, connectors, or the heating elements within the mattress pad.
- Reset the Pad: Unplug the mattress pad from the power outlet and then plug it back in. This can sometimes reset the pad and fix any minor issues.
- Check the Outlet: Test the outlet by plugging in another device to see if it's functioning properly. If not, try a different outlet.
- Check the Controller and Temperature Settings: Make sure the controller of the 365 Mattress Pad is turned on. If you don’t feel warmth, check the temperature settings on the controller and try selecting higher temperature settings.
- Inspect for Damage: Check for any visible damage to the power cord, connectors, or the heating elements within the mattress pad.
- Reset the Pad: Unplug the mattress pad from the power outlet and then plug it back in. This can sometimes reset the pad and fix any minor issues.
What are the heat levels?
The 365 Mattress Pad offers a total of 12 heat settings, ranging from warm (1, 2, 3), to low (4,5,6), to medium (7,8,9), to high (10, 11, 12). The mattress pad can be adjusted to the preferred warmth level using these settings.
Does the mattress pad shut off automatically?
Yes. The “Auto-Off” feature is designed for conservation of energy by automatically turning the mattress pad off after 12 hours of continuous use.
How do dual controllers work? How do I know which controller to use on which side of the bed?
The dual controllers are identical so you can use each on either side of the mattress pad. Simply plug in either controller on either side of the bed and use for the side it is aligned with. Refer to diagram in instruction manual.
How do I clean my mattress pad?
To clean your mattress pad:1. Disconnect the power cord from the wall, then detach the controllers from the product.
2. Machine wash in cold water using a gentle cycle or hand wash.
3. Tumble dry on a delicate cycle. However, do not dry it completely in the dryer.
4. Remove from the dryer while still damp, stretch it to its original size, and then line dry to finish drying.
Do not iron. Do not dry clean. Do not use a wringer.
IMPORTANT: NEVER PLUG IN YOUR HEATED MATTRESS PAD WHILE DAMP.
2. Machine wash in cold water using a gentle cycle or hand wash.
3. Tumble dry on a delicate cycle. However, do not dry it completely in the dryer.
4. Remove from the dryer while still damp, stretch it to its original size, and then line dry to finish drying.
Do not iron. Do not dry clean. Do not use a wringer.
IMPORTANT: NEVER PLUG IN YOUR HEATED MATTRESS PAD WHILE DAMP.
Why is my cool side not cool?
The cooling side of the mattress pad does not have an electrical control. It means the cooling effect is achieved through the nature of the fabric and its ability to dissipate heat. The full effect of the cooling fabric is perceived when you move your body from one position to the other on the mattress pad. Other reasons why the cooling side may not feel cool enough could be the following:- Room Environment: The room temperature and humidity can impact the effectiveness of the cooling fabric. Higher room temperatures or humidity levels can lessen the perceived cooling effect.
- Personal Sensitivity: Individuals have various levels of sensitivity to temperature and cooling fabrics. What feels mildly cool to one person might not have the same effect on another due to variations in personal sensitivity.
- Initial Temperature: The starting temperature of the mattress pad can affect the perceived cooling sensation. If the pad is already at a cool temperature, the contrast may not be as noticeable.
- Body Heat: Your body generates heat, and the cooling fabric works to disperse it. However, if your body is producing a lot of heat, it may affect the perceived cooling effect.
- Personal Sensitivity: Individuals have various levels of sensitivity to temperature and cooling fabrics. What feels mildly cool to one person might not have the same effect on another due to variations in personal sensitivity.
- Initial Temperature: The starting temperature of the mattress pad can affect the perceived cooling sensation. If the pad is already at a cool temperature, the contrast may not be as noticeable.
- Body Heat: Your body generates heat, and the cooling fabric works to disperse it. However, if your body is producing a lot of heat, it may affect the perceived cooling effect.
Do I need to connect the cords or plug in the unit when using the cool side?
The controllers are not needed to use the cooling side of the mattress pad, as the cooling effect is achieved through the nature of the fabric and its ability to dissipate heat.
My control feels warm to the touch. Is this a problem?
No. The control will feel warm to the touch when functioning properly.
Is it safe for pets and kids?
We strongly advise against using heated products with children or pets because of the following reasons:-Risk of Overheating: Pets and children may have difficulty regulating their body temperature effectively. If heated bedding is set at a high temperature or used for extended periods without monitoring, it can lead to overheating and discomfort.
-Inability to Communicate Discomfort: Pets and young children may not be able to communicate effectively if they are too hot or uncomfortable, which increases the
risk of overheating.-Chewing or Damaging the Bedding: Pets, especially puppies or kittens, might chew on cords or elements of heated bedding, risking electrical hazards, choking, or damage to the bedding.
-Improper Use: Incorrect usage, such as placing the heated bedding under other heavy blankets or items, could cause it to overheat, posing a danger.
-Inability to Communicate Discomfort: Pets and young children may not be able to communicate effectively if they are too hot or uncomfortable, which increases the
risk of overheating.-Chewing or Damaging the Bedding: Pets, especially puppies or kittens, might chew on cords or elements of heated bedding, risking electrical hazards, choking, or damage to the bedding.
-Improper Use: Incorrect usage, such as placing the heated bedding under other heavy blankets or items, could cause it to overheat, posing a danger.
What should I do if there is a liquid spilled on my mattress pad?
Turn off the controllers of the mattress pad and unplug. Wipe the liquid off the throw and let the throw dry completely before re-using. For bigger spill, follow the washing instructions.
Can I use the mattress pad on a mechanically adjustable bed?
No, the mattress pad should not be used with electrical bed as the wires, cord or controllers could be damaged.
Irons & Steamers
Irons
Irons General
Why does the light blink on my Iron?
The light will begin to blink when the Motion Smart Auto Off system activates. If the unit is moved while the light is still blinking, it will stop blinking and resume normal function.
Why isn't my iron heating up?
Ensure that the unit is tightly plugged into a working outlet. Some units are equipped with our patented Motion Smart Auto Off technology. Moving the iron will cause it to begin to reheat.
Should I empty the water from my iron after every use?
It is not necessary to empty the water from the iron after every use. Tap water can be used, unless the water in the area is very hard, which will reduce the performance of the iron. In this situation, it is best to use demineralized or distilled water. If you do not use your iron frequently, we recommend emptying the water reservoir, turning the Fabric Select Dial and Steam Lever to O/Off and allowing the iron to cool before putting it away.
What if my iron does not steam?
Allow the iron to reach operating temperature (about 2 minutes) before turning the steam dial to the desired setting. The steam valve may be set on "dry" or the steam valve may be clogged. Move the steam dial back and forth a couple of times to clean the valve and make sure it is on a "steam" setting.
What if my new iron has a slight odor?
When turned on for the first time, your new iron may give off a slight odor for up to ten minutes. This is due to the initial heating of the materials used. It is safe, and will not affect the performance of the unit.
What is the Self-Cleaning feature?
This procedure cleanses the iron's steam vents and steam chamber of many minerals that can clog your iron, reducing its steaming and heating capabilities.
What Causes brown spots or rust to come out of my iron?
If tap water is being used, a high mineral/iron content in the water may be causing the spotting. Also, if vinegar has been used to clean the iron, it may have caused rust/deterioration of the sole plate.
What should I do before using my iron for the first time?
1. When turned on for the first time, your new iron may give off a slight odor for up to ten minutes. This is due to the initial heating of the materials used. It is safe, not detrimental to the performance of the product, and will not recur.
2. Prior to first use, clean steam vents using the Shot of Steam® feature. After cleaning vents, run iron over an all-cotton cloth to remove any residue.
3. When not ironing, always have steam dial turned to DRY.
4. Test the Iron + Steamer on a rag or scrap piece of fabric to make sure there is no staining from initial use.
2. Prior to first use, clean steam vents using the Shot of Steam® feature. After cleaning vents, run iron over an all-cotton cloth to remove any residue.
3. When not ironing, always have steam dial turned to DRY.
4. Test the Iron + Steamer on a rag or scrap piece of fabric to make sure there is no staining from initial use.
What should I use to clean the sole plate of my iron?
After the iron has been unplugged and completely cooled, wipe the soleplate with a clean, damp cloth. Do not use abrasive cleaners, scouring pads or vinegar.
Why is my iron leaving white residue on the sole plate or expelling white flakes?
The iron will leave white residue or expel white flakes if there are calcium deposits or starch buildup on the iron. The iron should be cleaned if this occurs.
Why is the light blinking on my iron?
This means that the iron is in Auto-off Mode, which happens when the iron has been motionless for 30 seconds. If the iron is moved while the light is still blinking, it will stop blinking and heat back to the desired temperature within two minutes.
Can the moisture in the water tank get moldy?
A small amount of moisture in the water tank will not get moldy. To remove any excess moisture, press the ‘SOS’ button to make the water flow into the soleplate. Then use the ‘Dry’ feature to dry the soleplate.
Why is water in my brand new iron?
All of our irons are tested during production, so some of the water we used may remain in the tank. This is perfectly normal.
Where does the cord connect to the iron?
Iron is not cordless, it is attached like a regular iron
Can you use plain water?
Yes, tap water
Can iron temperature be adjusted?
Yes the temperature can be adjusted on all our irons
Why is it blinking red?
Temperature is not ready
Is it a USA made product ?
No, Made in China.
Can I use an extension cord with my iron?
Yes. The extension cord must be a certified product and have the CSA certification mark. If the extension has multiple inputs, the iron must be the only item plugged into the extension cord.
What is a non-stick stainless steel soleplate?
The stainless steel soleplate is highly non-stick on the fabric and provides a better glide when ironing. There is no non-stick coating on it, it's just the stainless steel is non-stick due to its properties. We recommend the Steam Master Rectractable Iron.
Does it sanitize as it steams?
Thank you for reaching out to Sunbeam. Yes, the high temperature of the steamers can sanitize surfaces as they steam, the level of sanitization depends on the temperature of the steam and the surface being treated. For optimal sanitizing results, it's best to use the steamer on surfaces that can handle the heat and ensure that you give it enough time to thoroughly steam the area. We hope this helps and that you start using our product with joy!
Sunbeam Travel Iron
Where does the cord connect to the Sunbeam Travel Iron?
Iron is not cordless, it is attached like a regular iron
What is the Sunbeam Travel Iron wattage?
800 watts
What is the hottest temperature this iron reaches?
450 degrees
How to switch the Voltage Selector to 240V and 120V?
Switching voltage, place a pen in the middle groove and slide to the desired voltage, 120V or 240V
1600W Retractable Cord Iron
How many feet long is the cord ?
6 foot power cord
Can iron temperature be adjusted ?
Yes the temperature can be adjusted on all our irons.
Classic 1200 Watt Iron
How long is the cord ?
8 foot cord
Is it efficient ?
Works quickly to iron out wrinkles
Is the Sunbeam Classic good for using on “cotton blends” and “polyester”, because I see no setting for it?
Yes, can be used with synthetics
Is the non-stick coating Teflon or ceramic ?
Ceramic
Voltage on item?
1200 Watts of power
Does the product have warranty ?
Yes 2 years
How hot does it go ?
450 degrees
Sunbeam 1200W Compact Iron
Can an ordinary household extension be used?
The extension cord needs to be rated at least 15A , 1250W, 120-125V. In addition, when using an extension cord for the iron, if it has multiple receptacles, only the iron should be plugged in.
Steammaster Steam Iron
Does the steamer have auto shut off?
Yes, 3 way auto shut off – timed/tipped/motion
Does the steamer have heat settings for different fabrics?
Yes
Can you see or tell how much water is in reservoir?
Yes, reservoir is transparent.
Can the moisture in the water tank get moldy?
A small amount of moisture in the water tank will not get moldy. To remove any excess moisture, press the ‘SOS’ button to make the water flow into the soleplate. Then use the ‘Dry’ feature to dry the soleplate.
TURNING OFF IRON: 1700W Turbo Steam Iron
For safety puposes and as all irons , The Iron has to be unpluged to be fully OFF. We recommend to Steam Lever to OFF and Fabric Select Dial to min or no selection at all, to avoid the item to be taking too much current before unpluging this to avoid accidents or damages to the iron.
Is ceramic coated Newell iron PFOA and PTFE free ?
GCSBCS has a ceramic-coated soleplate, and thus is not a PTFE-based coating. In addition, none of our nonstick items use PFOA
Sunbeam GreenSense 15-Minute Auto-Off, Blue
How do I use the self cleaning feature?
To use the self clean feature, press once on the self-clean button
Can I use tapwater?
Yes
Can I only use the steamer vertically?
Shots of steam can be done both horizontally and vertically by pressing once, there is no need to keep pushing on the button. Additionally, the steam will not be continuous; a burst of steam will be emitted from pressing on the steam button.
Sunbeam Digital Retractable Iron
How do I get the screen off of Standby Mode?
There's a button on the top left hand side to click, small red button, you either click it or slide it.
Sunbeam Professional Digital Retractable Iron -12040
Why is my iron only in stand-by mode and not heating
Your Sunbeam Professional Digital Retractable Iron might be in standby mode and not heating for several reasons, you can try the next troubleshooting steps:
Auto-Off Feature Activated: If the iron is left unused for a period, the auto-off function activates to prevent accidents. The red light will blink, and the iron will beep six times. To reset, move the iron back and forth and allow it to reheat until the indicator light turns solid blue
Fabric Setting Not Selected: Ensure that a fabric setting is selected using the Fabric Select Button. The iron will not heat until the light under the selected fabric setting turns solid blue. If the light is blinking, it indicates the iron is still heating up
Power Connection Issue: Verify that the unit is plugged into a functioning 120-Volt AC outlet. Ensure the cord and plug are undamaged
Improper Steam/Dry Setting: For dry ironing, make sure the Steam Lever is turned to the "Dry" setting. For steam ironing, the water reservoir must be at least ¼ full, and the Steam Lever should be set to the desired steam level
Water Reservoir Issue: If the water reservoir is empty or improperly filled, the iron may not function as expected. Ensure it’s filled correctly and the fill hole cover is securely closed
If the above steps don’t resolve the issue, there could be a mechanical or electrical fault.
Auto-Off Feature Activated: If the iron is left unused for a period, the auto-off function activates to prevent accidents. The red light will blink, and the iron will beep six times. To reset, move the iron back and forth and allow it to reheat until the indicator light turns solid blue
Fabric Setting Not Selected: Ensure that a fabric setting is selected using the Fabric Select Button. The iron will not heat until the light under the selected fabric setting turns solid blue. If the light is blinking, it indicates the iron is still heating up
Power Connection Issue: Verify that the unit is plugged into a functioning 120-Volt AC outlet. Ensure the cord and plug are undamaged
Improper Steam/Dry Setting: For dry ironing, make sure the Steam Lever is turned to the "Dry" setting. For steam ironing, the water reservoir must be at least ¼ full, and the Steam Lever should be set to the desired steam level
Water Reservoir Issue: If the water reservoir is empty or improperly filled, the iron may not function as expected. Ensure it’s filled correctly and the fill hole cover is securely closed
If the above steps don’t resolve the issue, there could be a mechanical or electrical fault.
What setting I need to use for a Fabric type?
What setting I need to use for a Fabric type?
Why does the iron keep throwing brown dirt . The water is clean. Every time iron, it messes up my clothes
When an iron releases brown residue this can sometimes occur due to mineral buildup inside the steam chamber, even when the water appears clean. Over time, minerals can collect inside the iron and release as brown flakes or liquid during steaming.
Brown residue may also occur if water has been left sitting in the tank for an extended period, as buildup can heat inside the iron and release through the steam vents.
To help prevent this from happening again, we recommend emptying the water tank after each use and using distilled or filtered water when possible. For further information contact customer care at www.sunbeamhome.com
Brown residue may also occur if water has been left sitting in the tank for an extended period, as buildup can heat inside the iron and release through the steam vents.
To help prevent this from happening again, we recommend emptying the water tank after each use and using distilled or filtered water when possible. For further information contact customer care at www.sunbeamhome.com
Steamers
Steamers General
How do I attach the brush?
This handheld steamer is designed for the brush to simply snap on without too much effort.
Can Tap water be used inside?
Yes absolutely
General heating range guidelines
1 dot (.) = 70°C - 100°C
Recommended Material: Acetate, elastane, polyamide, polypropylene
2 dots (..) = 100°C - 160°C
Recommended Material: Cupro, polyester, silk, triacetate, viscose, wool
3 dots (…) = 140°C - 210°C
Recommended Material: Cotton, linen
Every Day Essentials
RGB LED Power Failure / Night Light
Do I have to charge the light before the first use?
The power failure/night light will function as soon as you plug it in. The flashlight will need to be charged for 24 hours the first time it is plugged in and for minimum 10 hours thereafter.
Why doesn’t the unit turn on when I pass by?
The motion sensor has a sensing range of 2M (6.5ft) at sensing angle of 60 degree and 3M (9.8ft) at sensing angle of 30 degrees. This is why the sensor can sometimes have difficulty sensing movement when approached at certain angles or if the movement is more than 3M away.
The light stays on even when there is no motion?
This is probably because the motion sensor switch is in the OFF position and the unit is in night light mode. If the switch is put in the ON position the light will turn off automatically when there is a lack of motion (25 seconds).
Can you turn off both the motion sensor and night light functions, and still keep the power failure feature on?
You can turn off the motion sensor feature but not the power failure feature.
5 in 1 InstaBeam LED Color Changing Power Failure Night Light
How Long does the flashlight last/Power Failure night last?
5 hour Flash Light. 16 hour Power Failure Light
Even when I turn the motion sensor off the unit still seems to sense movement. Is there something wrong with it?
No, when the motion sensor switch is turned off the unit is in Night Light Mode. The light will automatically turn on when it detects a lack of ambient light. It will automatically turn off with an increase in ambient light. If the sensor detects a lack of movement when the unit is in night light mode it will automatically adjust to a lower brightness, this is referred to as the Auto Dimming Mode.
How do I use the Flashlight?
Simply un-plug the unit. Press the round button on the side to turn on the flashlight and fold down the plugs. Before plugging it back in to charge, press the button to turn off the flashlight.
Will I have to replace the battery on this unit?
No, this unit comes with a built-in rechargeable Ni-mh battery.
Why doesn’t the unit turn on when I pass by?
The motion sensor has a sensing range of 2M (6.5ft) at sensing angle of 60 degree and 3M (9.8ft) at sensing angle of 30 degrees. This is why the sensor can sometimes have difficulty sensing movement when approached at certain angles or if the movement is more than 3M away.
The flashlight does not work?
The flashlight may not be properly charged. Make sure that the light is properly plugged into the socket to ensure a maximum charge.
The light stays on even when there is no motion?
This is probably because the motion sensor switch is in the OFF position and the unit is in night light mode. If the switch is put in the ON position the light will turn off automatically when there is a lack of motion (25 seconds).
My light goes on and off constantly?
The motion sensor is sensitive to heat sources e.g., heating fans, fireplaces and the sun. The air flow of the heat may trigger the sensor. It is advisable to install the product away from all heating sources. There may also be reflective surfaces near by which may cause the sensor to activated
The Power Failure light does not automatically come on when there is Power Failure
This is actually a feature that is different from the Blue/White 30310512 PFNL. The white power failure light will only come on if there is a lack of ambient light and the motion sensor detects motion. This will conserve the battery since the unit will not turn on if no motion is detected.
The light stays on even when there is no motion?
This is probably because the motion sensor switch is in the OFF position and the unit is in night light mode. If the switch is put in the ON position the light will turn off automatically when there is a lack of motion (25 seconds).
How Long does the flashlight last/Power Failure night last?
5 hour Flash Light. 16 hour Power Failure Light
What is the distance of the motion sensor?
Up to 15M
GFCI OUTDOOR LIGHT
Is the outlet on the right hand side ?
The Outlet is placed on the left side of the product
Do I need to do any programing to set up the motion/night sensor?
No, the sensor is integrated and will turn On/Off by itself
Will the outlet work if the light is off?
No, the light switch must be on to use the outlet
Can I purchase just the GFCI outlet to add to an existing light?
No, you can't purchase or replace the integrated GFCI outlet
Can this be installed upside down?
We do not recommend to Install this product upside down.
What is the maximum bulb wattage recommended?
We recommend a maximum of 60W
Is there a matching post light ?
No, there is no matching post light for any of our lights.
Is it Dimmable ?
Yes it's dimmable but it all depends what type of light bulb you purchase as they are not included.
Can this product use LED bulbs?
Yes, you can use LED Bulbs
Can the sensor be turned off?
No, the sensor cannot be turned off
Lightbulbs
What are the different types of light bulbs?
The most common types of light bulbs are incandescent, halogen, CFL, and LED bulbs. For each of these types, the bulb light is produced by a different process.
What is wattage?
Wattage is a unit of measurement for electric power. Whenever you buy a light bulb, the wattage will be listed on the packaging. The higher the wattage, the more energy is consumed
What is color temperature?
Color temperature refers to the color of the light that is emitted. Color temperature is measured by a unit called Kelvins (K). The lower the Kelvin count, the warmer and yellower the light is. The higher the Kelvin counter, the cooler and whiter the light is.
How do I determine light bulb brightness?
The brightness of a light bulb is determined by the lumens.
What are lumens?
Lumen is a unit of measurement for luminous flux – the total amount of visible light that is emitted. The higher the lumen count, the more light that is emitted.
How long do light bulbs last?
Light bulb lifespan depends on the type of bulb.
How long do incandescent bulbs last?
Incandescent bulbs last 1000 hours on average. The exception is halogen bulbs, which are a specialized type of incandescent lights.
How long do halogen bulbs last?
Halogen bulbs last 2000 hours on average. This makes halogen bulbs twice as efficient as standard incandescent bulbs.
How long do LED bulbs last?
LED bulbs last 25,000 hours on average. This makes LEDs ten times more efficient than standard incandescent bulbs and more than twice as efficient as CFL lights. LED bulb light offers the most power-saving type of lighting on the market.
What is the most energy efficient light bulbs ?
Currently, the most energy efficient light bulbs are LED. In the long run, it’s also the most cost-effective type of light bulb.
What is the highest wattage bulb I can use for a light fixture?
The most common maximum wattage is 60 watts, but it depends on the fixture. We highly recommend that you check the maximum recommended wattage before installing a light bulb. The recommended wattage is usually listed on a label or included in the instructions.
Can I put in a higher watt light bulb than what is recommended?
No, you should never go over the recommended maximum wattage for a lighting fixture.
How do I handle light bulbs with mercury?
Light bulbs with mercury (usually CFL bulbs) are completely safe to use. The amount of mercury is minimal, and no mercury is actually released when the bulb is in use.
Can I put a dimmable bulb in a non dimmable socket?
Yes, you can put a dimmable light bulb into a non-dimmable socket. It will work the same as any other light bulb.
Can I put a non dimmable bulb into a dimmable socket?
Yes, you can put a non-dimmable bulb into a dimmable socket.
What are the most eco friendly light bulbs?
The most eco friendly light bulbs are LED light bulbs, which are energy efficient. Not only do LED lights consume less energy than other bulb types, they last longer (about ten times more than regular incandescent lights), which means less materials used in manufacturing long-term.
What type of bulb should I get to conserve lighting energy?
You should get LED light bulbs to conserve lighting energy.
What are the best natural lighting bulbs?
To imitate natural lighting, try bulbs with a warm lighting source. A bulb with a lower color temperature from 2700K to 2900K is best. Bulbs with a higher color temperature emit a cool white light, which seems more artificial.
What is the best dusk to dawn bulb?
For dusk-to-dawn purposes, we recommend using LED bulbs, as they are the most durable and longest-lasting type of bulb.
Why do I have flickering light bulbs?
A flickering light bulb can indicate many things. It usually means that the bulb is nearing the end of its lifespan and needs to be replaced. However, flicker lights could also indicate that the bulb is not screwed on properly, or that there are loose electrical connections or voltage problems in your house. If you have already replaced a flickering bulb but the problem persists, then you should investigate for wiring and voltage issues.
What voltage bulb should I use?
The most common voltage for electric light bulbs is 120 volts (120V). This is the default voltage for most lighting fixtures.
Can I put a 40W bulb in a 60W socket?
Fixtures have a safety rating and one should not put in bulbs that exceed the labeled rating (such as "do not exceed 60 watts"). As long as you don't put a bulb that uses more than 60 watts in that socket you will be fine.
What happens if you put a 60W LED bulb in a 40W socket?
Using a light bulb with too high of wattage can lead to overheating of the light bulb. This heat can melt the light socket as well as the insulation of the wires. Once that happens, you put yourself at risk of arc faults, and this is something that could even lead to property fires.
What’s the Difference Between LED and Regular Light Bulbs?
LED bulbs use less wattage than incandescent bulbs, so they can create the same amount of light using less energy. Regular incandescent bulbs produce warm, yellow light, while LED bulbs produce soft, cool light.
How Do I Know What Type of Light Bulb I Need?
The type of bulb you need will depend on the type of lamp or light socket you have and how you want to use your light. Fluorescent bulbs are good for locations where you prefer bright, continuous light, such as in offices and kitchens. Incandescent bulbs provide a warm light, so people often use them in bedrooms and desk lamps. LED bulbs are bright and long lasting, and some use less energy than incandescent bulbs. Smart bulbs are great for people with busy lives who want to set their lights on a timer or wish to control them remotely. These days, you have more lighting options than ever, so think about how you’ll use your bulbs before making a selection.
Will my flourescent light bulb work without a ballast ?
Fluorescent tubes won't work without a ballast, a device that regulates the current to the bulb.
What is a beam angle?
Measured in degrees, the beam angle describes how wide the light is spread. Bulbs with a narrow beam angle create a spotting effect and are suitable for highlighting particular features of a room. Bulbs with a wide beam angle create a flooding effect and are better for general ambience. The most common beam angles for the domestic home are 24-26 degree (medium) or 36-38 degree (wide). Beam angles can be as low as 6-8 degrees to produce a precise spot of light to the 100 degree plus beams for very general floodlighting
How much power do LEDs use?
LED Bulbs use up to 90% less energy than an incandescent or halogen bulb of equivalent brightness, LEDs are far more efficient at converting electricity.
Where are these bulbs manufactured?
These light Bulbs are manufactured in China
Can I use this bulb as a indoor plant grow during winter season?
No, you should use specialized Growing lights
Can you use these bulbs in a refrigerator?
No, you should use appliances bulbs
What is the difference of A19 to A21
The “A” signifier only refers to the shape of the bulb. The number that follows the “A” signifies the bulb’s diameter in eighths of an inch.
Can these be used in an appliance ?
LED lights are not suitable for appliances
Can these bulbs be controlled by Alexa?
No. They are not SMART bulbs.
Can LED lights replace fluorescent tubes? Can I convert a fluorescent fixture to LED?
Yes, you can replace fluorescent tubes with LED tubes or LED-integrated fixtures. If you just want to replace the bulbs, you can use plug-and-play, direct-wire, or hybrid LED tubes.
Plug-and-play tubes are the easiest to install as they do not require any rewiring to the fixture. If the LED bulb is compatible with the existing fluorescent ballast in the fixture, simply remove the fluorescent tube and replace it with the LED tube light. Because the ballast is still operational, it will continue to draw power and can fail.
Direct-wire LED tubes can also replace fluorescents but require rewiring the fixture to bypass the ballast and replace sockets with non-shunted lamp holders. While this conversion is a little more effort upfront, using direct-wire LED tubes eliminates the ballast as a failure point (as in the plug-and-play option), and reduces the overall energy consumption by eliminating the ballast.
Hybrid LED tubes may be the ideal solution. Hybrid LED tubes can be installed initially as plug-and-play tubes to get you back up and running with minimal downtime, then switched to direct-wire installation once the ballast fails. Unlike plug-and-play tubes that can only be used with a working ballast, hybrid LED lamps can be used in either installation.
Plug-and-play tubes are the easiest to install as they do not require any rewiring to the fixture. If the LED bulb is compatible with the existing fluorescent ballast in the fixture, simply remove the fluorescent tube and replace it with the LED tube light. Because the ballast is still operational, it will continue to draw power and can fail.
Direct-wire LED tubes can also replace fluorescents but require rewiring the fixture to bypass the ballast and replace sockets with non-shunted lamp holders. While this conversion is a little more effort upfront, using direct-wire LED tubes eliminates the ballast as a failure point (as in the plug-and-play option), and reduces the overall energy consumption by eliminating the ballast.
Hybrid LED tubes may be the ideal solution. Hybrid LED tubes can be installed initially as plug-and-play tubes to get you back up and running with minimal downtime, then switched to direct-wire installation once the ballast fails. Unlike plug-and-play tubes that can only be used with a working ballast, hybrid LED lamps can be used in either installation.
How can I convert Fluorescent Fixture to LED ?
Option 1: Replace your fluorescent tubes with LED retrofit tubes. LED retrofit kits use current fluorescent fixtures to fit LED bulbs without the need for replacement. Retrofit kits, however, might not be compatible with fluorescent lamp ballasts.
Option 2: Use UL Type A Bulbs operates with the fluorescent ballast still in place.
Option 2: Use UL Type A Bulbs operates with the fluorescent ballast still in place.
Do LED Lights Need Ballasts?
An LED light does not require a ballast because it uses a component called a “driver” to regulate the power going into the bulb.
Do I Have to Remove Ballasts to Use LED Bulbs?
This depends on the bulbs. Some LED bulbs may require you to remove the ballasts. However, a high-quality plug and play LED tube can be used in direct wire fixtures as well as traditional fluorescent fixtures with ballasts. In other words, thanks to its flexibility, you use a plug and play led without ballasts or with.
Batteries
Why am I unable to remove my Sunbeam lithium 3V batteries (CR2032) from the package?
A new law was passed to double blister this type of battery to make it harder to open to prevent children from choking or swallowing the batteries.
A battery turned warm in my pocket. is this normal?
No, batteries should not become warm when not in use. We print a caution on our packaging warning consumers not to carry or store batteries loose in your pocket or purse. They can be shorted by contact with metal objects and leak or rupture and cause personal injury.
Are batteries affected by temperature?
We recommend storing batteries at room temperature in a dry environment. Extreme heat or cold reduces battery performance.
Can alkaline batteries be recharged?
Only batteries that are specifically labeled "rechargeable" should be recharged. Any attempt to recharge a non-rechargeable battery could result in rupture or leakage.
Can I mix old and new batteries?
Do not mix old and new batteries. Doing so will reduce overall performance and may cause battery leakage or rupture. We recommend replacing all batteries within a device.
Can I take a battery apart?
No. Do not dismantle batteries. When a battery is dismantled, contact with the components can be harmful and may cause personal injury or fire.
Can I use batteries underwater or in other vacuum conditions?
No, batteries are not designed to be used underwater or in vacuum conditions. The cells are designed to be used under normal atmospheric conditions and in fairly constant temperatures (approximately 21 °C/70 °F).
Do all batteries last the same amount of time?
No, different batteries provide different lengths of life and power output depending on the type and amount of chemicals used to compose them.
Does it matter what type of battery I use in my device?
Always replace the battery or batteries in your equipment with the size and type specified by the manufacturer. Alkaline batteries are often recommended for best performance because zinc carbon batteries have inferior life spans and equipment may not operate properly if zinc carbon batteries are used.
How can I get a better life out of my batteries?
Here are a few tips to help extend the life of your batteries. - Turn off battery-operated radios and appliances when they’re not in use - Remove batteries from devices that won’t be used for a while - Store your batteries in a dry place at room temperature without the contacts touching
How should I dispose of batteries?
All batteries (alkaline, rechargeable, lithium, silver oxide, zinc air) should be recycled according to your local area recycling program.
How should I handle batteries that leaked in a device?
Although most batteries contain chemicals that won’t harm exposed skin, they should still be treated as any chemical would. Always take precautions when handling exposed battery chemicals. Battery chemicals shouldn’t be placed near the eyes or ingested. Contact medical assistance immediately if this should occur.
My battery got wet and now there is a white powdery substance on it. what do I do?
In the unlikely event that a battery is wet or covered with a white powdery substance, limit your handling of the battery. Only handle the battery as required for proper removal and disposal and immediately wash any exposed body surfaces and clothing with soap and water. If contact with the eyes occurs, immediately flush the eyes with running water for at least 15 minutes and then seek immediate medical assistance.
Should I clean the battery compartment?
For best performance, keep battery contact surfaces and battery compartment contacts clean. Rub them with a clean pencil eraser or a clean cloth each time you replace batteries.
Should I clean the battery compartment?
For best performance, keep battery contact surfaces and battery compartment contacts clean. Rub them with a clean pencil eraser or a clean cloth each time you replace batteries.
Should I light a battery on fire?
NEVER light or dispose of batteries in a fire—they may explode, rupture, and cause safety risks.
Should I remove batteries from my device if I’m not going to be using it for a while?
Yes. Remove batteries from a device when it is not expected to be in use for several months.
Should I store my batteries in the refrigerator or freezer?
We recommend storing batteries at room temperature in a dry environment. Extreme heat or cold reduces battery performance. You'll want to avoid putting battery-powered devices in very warm places. In addition, refrigeration is not necessary or recommended.
What is the difference between lithium and alkaline?
Lithium and alkaline batteries employ different chemistries for maximum performance in different devices. Lightweight and compact, lithium batteries often come in distinctive sizes for use in specific devices.
Which battery type should I use in extreme temperatures?
If equipment must be used periodically in extreme temperatures, premium alkaline batteries are recommended. This type of battery performs much better than zinc carbon batteries under more extreme conditions.
Why doesn’t my flashlight work well in cold weather?
Alkaline and carbon zinc batteries contain a water based electrolyte. As the battery temperature approaches the freezing point of water (32°F or 0°C) chemical reactions within the battery slow down due to reduced ion mobility. Ion mobility defines the ability of electrons to freely move, critical to the generation of electricity through a chemical reaction. The net result is a reduction in overall performance or run time which can be recovered as temperatures approach typical room conditions (68°F to 78°F or 20°C to 25°C).
Are there potential dangers or safety issues carrying loose batteries in a purse or pockets?
Yes, batteries can be short-circuited by metal items such as coins, keys, paperclips etc. A battery that is subjected to a short circuit can become very hot and increase the potential for leakage and personal injury.
How long will my batteries last in a device?
There are several factors that impact length of service or run time. The most important aspect is the rate at which the device consumes power. A very high draining device like a digital camera will deplete a battery much quicker than a low drain device like a clock. Other factors affecting overall battery performance are environmental conditions, device usage patterns (continuous or intermittent) and battery size/chemistry.
How long can I store batteries?
When stored at room temperature (i.e. 70°F/ 21°C, Cylindrical Alkaline batteries have a shelf life of 5 to 7 years and cylindrical Super Heavy-Duty (carbon zinc) 3 to 5 years. Storing the batteries at higher temperatures, shortens the shelf life.
How can I test batteries to see if they’re still good?
A battery tester (loaded voltmeter) is a simple and effective way to determine if a battery is “good” or “bad”. Most testers place an appropriate load on the batteries and then read the voltage. A voltmeter without a load can give very misleading information and is not recommended for this purpose. Note that testers are typically not capable of providing reliable run time estimates.
Which way do the + and – go when installing a battery?
Carefully follow instructions on your equipment regarding proper insertion of batteries, ensuring that the + (plus) and – (minus) terminals are aligned correctly. These should be clearly marked on both the device and on the battery.
CAUTION: Some equipment using three or more batteries may appear to work properly even if one battery is inserted incorrectly; such usage may lead to battery leakage or rupture that could result in equipment damage.
CAUTION: Some equipment using three or more batteries may appear to work properly even if one battery is inserted incorrectly; such usage may lead to battery leakage or rupture that could result in equipment damage.
Are cr2032 and cr2016/cr2025 interchangeable
The greater the CR number, the greater the thickness. Although they all have the same diameter, due to the difference in thickness, the battery might not fit depending on the device.
Additionally, the greater the CR number, the higher the capacity. Hence, CR2032 will last the longest.
Thus, if the product does specify a specific battery type I suggest sticking with that, but if it only mentions using a button cell, the customer should be okay using any of them.
Additionally, the greater the CR number, the higher the capacity. Hence, CR2032 will last the longest.
Thus, if the product does specify a specific battery type I suggest sticking with that, but if it only mentions using a button cell, the customer should be okay using any of them.
How to get the battery out of the package ? (coin batteries)
On the back of the packaging, there is a perforation, seen below in orange box highlight. The customer can either push the battery through the perforation or cut along the perforation.
How to store Alkaline batteries.
Alkaline button cell batteries should never be in contact with one another.
In addition, the batteries should not be in contact with any metal. The conductive material could cause the batteries to short-circuit, overheat and explode.
In addition, the batteries should not be in contact with any metal. The conductive material could cause the batteries to short-circuit, overheat and explode.
How to clean battery fluid on sheets/fabrics
1. Safety First:
Put on Gloves and Safety Glasses: Wear gloves and safety glasses to protect your skin and eyes from any corrosive substances that may be on the sheets.
2. Remove Excess Leak:
Blot the Area: If the battery leak is still wet, blot the area with a paper towel to remove as much of the liquid as possible. Do not rub, as this can spread the leak.
3. Neutralize the Leak:
Apply a solution of white vinegar and water (1:1 ratio) to the affected area. Let it sit for a few minutes.
Blot and Rinse: After neutralizing, blot the area with a clean, damp cloth to remove the vinegar or baking soda.
4. Pre-treat the Stain:
Apply Mild Detergent: Apply a small amount of mild detergent directly to the stained area. Gently rub it in with a soft brush or cloth.
Let It Sit: Allow the detergent to sit for about 10-15 minutes.
5. Wash the Sheets:
Cold Water Wash: Wash the sheets in cold water with a mild detergent. Avoid using hot water as it can set any remaining stains.
Check the Stain: After washing, check to see if the stain is gone before drying. If the stain persists, repeat the pre-treatment and washing process.
Put on Gloves and Safety Glasses: Wear gloves and safety glasses to protect your skin and eyes from any corrosive substances that may be on the sheets.
2. Remove Excess Leak:
Blot the Area: If the battery leak is still wet, blot the area with a paper towel to remove as much of the liquid as possible. Do not rub, as this can spread the leak.
3. Neutralize the Leak:
Apply a solution of white vinegar and water (1:1 ratio) to the affected area. Let it sit for a few minutes.
Blot and Rinse: After neutralizing, blot the area with a clean, damp cloth to remove the vinegar or baking soda.
4. Pre-treat the Stain:
Apply Mild Detergent: Apply a small amount of mild detergent directly to the stained area. Gently rub it in with a soft brush or cloth.
Let It Sit: Allow the detergent to sit for about 10-15 minutes.
5. Wash the Sheets:
Cold Water Wash: Wash the sheets in cold water with a mild detergent. Avoid using hot water as it can set any remaining stains.
Check the Stain: After washing, check to see if the stain is gone before drying. If the stain persists, repeat the pre-treatment and washing process.
Biometrics
Biometrics General
Is this product waterproof?
This product is not waterproof, DO NOT immerse in water or other liquids; when cleaning and disinfecting, please refer to and follow the "care and storage" requirements.
Can I use rechargeable batteries on this thermometer?
Only use recommended batteries DC 3V (2 x 1.5V AAA batteries). DO NOT use rechargeable batteries.
How to use the forehead or ear mode?
To measure human BODY temperature (factory default):
When the cap is off, the thermometer will measure in EAR MODE.
• When the cap is on, the thermometer will measure in FOREHEAD MODE.
When the cap is off, the thermometer will measure in EAR MODE.
• When the cap is on, the thermometer will measure in FOREHEAD MODE.
Why it powers off after a few seconds?
This device has an Auto Power Off
Time of 35 seconds if not in use.
Time of 35 seconds if not in use.
What is Err code mean?
It means that Operating temperature exceeds the range of specified temperature. Check if the thermometer cap is securely in place under forehead scan mode. Ensure the cap is completely removed under ear mode.
What does a Blank screen indicate?
It means that your batteries need to e replaced.
Press ON button again
• Check the battery polarity
• Replace with new batteries
Press ON button again
• Check the battery polarity
• Replace with new batteries
What Hold code mean?
The internal time from the first measurement to next measurement is less than 5 seconds under ear mode.
Please wait 5 seconds to take next measurement.
Please wait 5 seconds to take next measurement.
16979 - 16980 Fingertip Pulse Oximeter
Can I wear this device all the time?
This device is NOT recommended for continuous monitoring solely for use with sporting and aviation activities. Intended to monitor heart rate during exercise.
How to clean my device?
1. Remove batteries before cleaning.
2. Wipe finger chamber and exterior surface with a disinfecting solution of at least 75% isopropyl alcohol.
• Do not immerse in water or liquid.
• Do not spray any liquid directly onto the device.
3. Allow to air-dry or wipe dry with a clean, soft cloth.
HIGH-PRESSURE STERILIZATION CANNOT BE USED ON THE DEVICE
2. Wipe finger chamber and exterior surface with a disinfecting solution of at least 75% isopropyl alcohol.
• Do not immerse in water or liquid.
• Do not spray any liquid directly onto the device.
3. Allow to air-dry or wipe dry with a clean, soft cloth.
HIGH-PRESSURE STERILIZATION CANNOT BE USED ON THE DEVICE
How to improve measurement accuracy?
Measurement accuracy may be impacted if the test finger:
-Is too cold. Warm the test finger up before using the device.
-Is too thin. Trying using a bigger finger such as the thumb or middle finger.
-Has a long fingernail. Trim the fingernail or switch to a finger with a short nail.
Improper finger position may cause inaccurate results.
-Is too cold. Warm the test finger up before using the device.
-Is too thin. Trying using a bigger finger such as the thumb or middle finger.
-Has a long fingernail. Trim the fingernail or switch to a finger with a short nail.
Improper finger position may cause inaccurate results.
16981 Wrist Blood Pressure Monitor
What it means when after the power is ON, there is no display on the LCD?
Battery problem or wrong battery polarity.
Install batteries correctly or replace with new batteries. If the device is still not activated, stop using it.
Install batteries correctly or replace with new batteries. If the device is still not activated, stop using it.
Why doesn’t the cuff inflate properly?
Cuff or bladder inside the cuff is leaking air, contact customer service.
Why the Cuff deflates too quickly?
Cuff has been applied too loosely. Make sure cuff is wrapped correctly.
Measurement result is different from the hospital or value is inconsistent.
This is normal. Blood pressure value varies throughout the day and will also be affected by emotional and physical condition.
What it means when LCD shows “rR U“?
Insufficient inflation. Measure again
What it means when LCD shows “Er 1“?
Undetectable pulse. Measure again.
What it means when LCD shows “Er 3“?
Measured result wrong. Measure again.
Why it shows an abnormal result?
The abnormal result can be due to different situations as Cuff is not tightened properly or is positioned incorrectly, Irregular heartbeat:
1. Please make sure the cuff is Tighten correctly
2. Stay Calm. Make sure arm remains steady.
3. DO NOT speak. Take deep breaths 2-3 times to help relax.
1. Please make sure the cuff is Tighten correctly
2. Stay Calm. Make sure arm remains steady.
3. DO NOT speak. Take deep breaths 2-3 times to help relax.
Do you wear this all the time?
This product is not intended to be used all the time. Blood pressure monitors are not meant to be worn during activities of any kind. You need to be relaxed in seating positions.
What is the lifetime of this device?
This device is designed to provide approximately five years of use or 10,000 inflations.
Can I use rechargeable batteries on this device?
DO NOT use rechargeable (Ni-Cd, Ni-MH, etc.) batteries (voltage 1.2V). They are not compatible with this device and may damage the monitor or cause inaccurate readings.
What is the memory capacity of this device?
The device memory will save 90 measurements, even if the batteries are drained, removed, or replaced.
How do I turn voice broadcast off/on?
TURNING VOICE BROADCAST OFF/ON
When you finish setting MINUTES, SP OF will blink.
Press the MEMORY button to switch between voice OFF (SP OF) and voice ON (SP 01).
1. Press ON/OFF to confirm the selection.
Note: When setup is complete, the monitor will automatically turn off.
Press ON/OFF again to activate.
When you finish setting MINUTES, SP OF will blink.
Press the MEMORY button to switch between voice OFF (SP OF) and voice ON (SP 01).
1. Press ON/OFF to confirm the selection.
Note: When setup is complete, the monitor will automatically turn off.
Press ON/OFF again to activate.
How do I delete results saved in the memory?
Press and hold the MEMORY button until all the numbers change to ‘ZERO’.
• All results in memory are now deleted.
• The LCD will appear as shown below for two seconds. (See Figure 11)
Note: Date and time settings are not changed by using the memory delete function
• All results in memory are now deleted.
• The LCD will appear as shown below for two seconds. (See Figure 11)
Note: Date and time settings are not changed by using the memory delete function
Will the Wrist Blood Pressure Monitor turn off automatically?
The blood pressure monitor will automatically turn off after one minute of inactivity.
What is the waistband size?
Soft cuff, Cuff size 11.6” × 2.9” (±0.19”) 295mm × 73mm (±5mm)
16982 Non-Contact Forehead Thermometer
Why the thermometer shows the symbol Lo / Hi?
The temperature can be affected by an air flux. Wait for 30 minutes before taking temperature again.
What no response/ automatically reset message means?
It means you need to verify the batteries. Replace with new batteries.
How do I select my units of measurement? FAHRENHEIT OR °CELSIUS
- 1. When the thermometer is ON, press the C/F button to select 'C or 'F.
- 2. After selecting, press the MEASURING BUTTON to exit or wait until the device turns off.
- 2. After selecting, press the MEASURING BUTTON to exit or wait until the device turns off.
Can I take a look back at the previous readings of the forehead thermometer?
The display is active only during the measurement and when the power is turned off, the reading is lost.
16983 Non-Contact Forehead Thermometer
Why LCD screen display "LO" or "HI"?
1. Choose a room or area with stable surrounding temperature 59.0°F- 104.0'F (15'C· 40'(), away from direct sunlight or strong airflow sources such as fans or air conditioners.
2. Allow the thermometer at least 30 minutes to adjust to surrounding room temperature {if moving the device to or from a warmer or cooler location) before use.
3. Allow the body at least five minutes to adjust to surrounding room temperature.
• If a cool compress on the forehead or other measures were taken to reduce fever, the temperature reading may be low.
4. Brush aside any hair and make sure the forehead is clean and free of perspiration, cosmetics, or head coverings {hats, caps, scarves) that may affect measurement accuracy.
5. Ensure measurement distance is 2" - 3" (5cmto 8cm).
2. Allow the thermometer at least 30 minutes to adjust to surrounding room temperature {if moving the device to or from a warmer or cooler location) before use.
3. Allow the body at least five minutes to adjust to surrounding room temperature.
• If a cool compress on the forehead or other measures were taken to reduce fever, the temperature reading may be low.
4. Brush aside any hair and make sure the forehead is clean and free of perspiration, cosmetics, or head coverings {hats, caps, scarves) that may affect measurement accuracy.
5. Ensure measurement distance is 2" - 3" (5cmto 8cm).
Why is showing No display or improper display?
This is due to a low batterie level. Remove and re-install the batteries. Install 2 new AAA batteries.
Is this device cordless?
Yes, our non-contact thermometer is completely cordless.
Does this thermometer have to be calibrated?
This thermometer comes already calibrated.
How far should I hold the thermometer away from the target?
Aim the thermometer at the forehead from a distance of 2- 3 inches (5cm - 8cm) away.
16984 Upper Arm Blood Pressure Monitor with Voice Broadcast Technology
How do I set the clock?
Assigned to each record that is stored in memory. Turn off the unit.
WHILE THE DEVICE IS OFF:
Step 1: Press SET the button for 3 seconds.
• The figure symbol will flash to confirm you are in USER SETTING mode.
Step 2: Press the MEM button to select or toggle through values.
Step 3: Press SET to enter the next parameter setting.
Repeat steps 1 - 3 to set the USER.
Repeat steps 2 and 3 to set the DATE.
Repeat steps 2 and 3 to set the TIME.
WHILE THE DEVICE IS OFF:
Step 1: Press SET the button for 3 seconds.
• The figure symbol will flash to confirm you are in USER SETTING mode.
Step 2: Press the MEM button to select or toggle through values.
Step 3: Press SET to enter the next parameter setting.
Repeat steps 1 - 3 to set the USER.
Repeat steps 2 and 3 to set the DATE.
Repeat steps 2 and 3 to set the TIME.
After power ON, no display on LCD
Battery problem or wrong battery polarity Install batteries correctly or replace with new batteries. If the device is still not activated, stop using it.
LCD shows “Err 1”
Weak or undetectable pulse/Insufficient inflation. Reposition the cuff, re-inflate and measure again.
16985 Upper Arm Blood Pressure Monitor with Comfort Inflate Technology
How do I store my device?
When not in use, store the device with the adapter in a dry room and protect it against extreme moisture, heat, lint, dust and direct sunlight. Never place any heavy objects on the device.
What is the service time of the cuff?
The typical service life is 10000 uses.
How do I set date and time?
It is important to set the Date and Time before using your blood pressure monitor, so that a time stamp can be assigned to each record stored in the memory. (The setting range of the year: 2021—2061, Time format: 12/24H)
1. When the monitor is off, press and hold ”SET” to enter the mode for year setting.
2. Change the [YEAR] by pressing ”MEM” button. Each press of ”MEM” will increase the number by one in a cycling manner.
Note: press and hold the “MEM” button to quickly cycle through the numbers.
3. When you reach the correct year, press “SET” to confirm the entry.
4.Repeat steps 2 and 3 to set the [DATE FORMAT], then set the [MONTH] and [DAY].
5.Repeat steps 2 and 3 to confirm the time format between [12H] and [24H].
6.Repeat steps 2 and 3 to set the [HOUR] and [MINUTE].
7. After the MINUTE is set, the LCD will display ”done” and will turn off automatically.
1. When the monitor is off, press and hold ”SET” to enter the mode for year setting.
2. Change the [YEAR] by pressing ”MEM” button. Each press of ”MEM” will increase the number by one in a cycling manner.
Note: press and hold the “MEM” button to quickly cycle through the numbers.
3. When you reach the correct year, press “SET” to confirm the entry.
4.Repeat steps 2 and 3 to set the [DATE FORMAT], then set the [MONTH] and [DAY].
5.Repeat steps 2 and 3 to confirm the time format between [12H] and [24H].
6.Repeat steps 2 and 3 to set the [HOUR] and [MINUTE].
7. After the MINUTE is set, the LCD will display ”done” and will turn off automatically.
Why does my blood pressure fluctuate throughout the day?
1. Individual blood pressure varies naturally throughout the day.
2. Cuff placement and body position can also affect readings, so try to take the measurement under the same conditions.
3. Certain medications may cause blood pressure to vary.
4. For comparison, wait at least 3 minutes between measurements
2. Cuff placement and body position can also affect readings, so try to take the measurement under the same conditions.
3. Certain medications may cause blood pressure to vary.
4. For comparison, wait at least 3 minutes between measurements
Why are my blood pressure readings at home different from at the hospital?
1. A variety of factors may cause blood pressure to fluctuate throughout the day, such as emotions, exercise, or the weather.
2. The “white coat effect” may also affect blood pressure if you feel nervous or anxious in a clinical setting.
3. When taking blood pressure at home, make sure:
• The cuff is placed on the upper arm and positioned correctly.
• The cuff is not too tight or too loose.
• You relax for five minutes before measuring and take 5-6 deep, calming breaths.
2. The “white coat effect” may also affect blood pressure if you feel nervous or anxious in a clinical setting.
3. When taking blood pressure at home, make sure:
• The cuff is placed on the upper arm and positioned correctly.
• The cuff is not too tight or too loose.
• You relax for five minutes before measuring and take 5-6 deep, calming breaths.
Will the results be the same if measuring on the right arm?
It is ok to measure on either arm, but results may vary. We suggest you measure the same arm every time.
What error message means?
E 1: The cuff is not secure. Refasten the cuff and measure again.
E 2: The cuff is very tight. Refasten the cuff and measure again.
E 3: The pressure of the cuff is excessive. Relax for a moment and measure again.
E 20: The measurement process does not detect the pulse signal. Loosen clothing on the arm and measure again.
EExx: A calibration error occurred. Retake the measurement. If the problem persists, contact our customer service department for further assistance. Refer to the warranty for contact information and return instructions.
E 2: The cuff is very tight. Refasten the cuff and measure again.
E 3: The pressure of the cuff is excessive. Relax for a moment and measure again.
E 20: The measurement process does not detect the pulse signal. Loosen clothing on the arm and measure again.
EExx: A calibration error occurred. Retake the measurement. If the problem persists, contact our customer service department for further assistance. Refer to the warranty for contact information and return instructions.
What warning message means?
Out of measurement range. Relax for a moment. Refasten the cuff and measure again. If the problem persists, contact your physician.
16994 Upper Arm Blood Pressure Monitor with Voice Broadcast Technology
How long do I need to wait before taking my blood pressure measurement?
Rest at least 5 - 10 minutes before taking a measurement.
Wait 30 - 45 minutes before measurement if you’ve just consumed caffeinated beverages or smoked cigarettes.
Please wait at least 3 - 5 minutes in between measurements.
Wait 30 - 45 minutes before measurement if you’ve just consumed caffeinated beverages or smoked cigarettes.
Please wait at least 3 - 5 minutes in between measurements.
Wich arm should I use to take my measurements?
We recommend you using the same arm (preferably the left arm) and measuring around the same time each day.
How to set date and time?
1. Press START / STOP to turn on the monitor. The device will enter STANDBY MODE.
2. While in standby mode, press + button for 3 seconds to enter SETTING MODE. You may then adjust the current year / month / day (1 - 31) / hour / minute.
3. Press the M button to advance each number. Press the + button to save each selection. The YEAR digits flash first. Press the M button to advance the numbers to the current year. If you advance too far, continue pressing M to cycle back to the beginning. Tip: Press and hold the M button to advance the digits more quickly.
4. Repeat the above steps to set month, day, hour and minute.
Note: After replacing the batteries, reset the date and time.
2. While in standby mode, press + button for 3 seconds to enter SETTING MODE. You may then adjust the current year / month / day (1 - 31) / hour / minute.
3. Press the M button to advance each number. Press the + button to save each selection. The YEAR digits flash first. Press the M button to advance the numbers to the current year. If you advance too far, continue pressing M to cycle back to the beginning. Tip: Press and hold the M button to advance the digits more quickly.
4. Repeat the above steps to set month, day, hour and minute.
Note: After replacing the batteries, reset the date and time.
How to ON/OFF VOICE BROADCAST?
The Voice Broadcast feature announces test results out loud. To turn the function ON or OFF:
1. While in STANDBY MODE, press + button for 3 seconds.
2. After confirming date and time settings, press M button to turn Voice Broadcast ON or OFF.
1. While in STANDBY MODE, press + button for 3 seconds.
2. After confirming date and time settings, press M button to turn Voice Broadcast ON or OFF.
What is the memory storage?
The monitor features memory storage with date and time stamps for two (2) users, saving 120 records per user (240 total).
Unit does not turn on when START / STOP button is pushed.
Check batterie position. Replace them with 4 new AAA (LR03) alkaline batteries.
Error Symbol
1. Check cuff connection.
2. Wrap the cuff properly so that it is positioned correctly.
3. Measure again.
2. Wrap the cuff properly so that it is positioned correctly.
3. Measure again.
Can I buy smaller sized cuffs for this device?
Unfortunately, currently we do not offer a smaller size cuff for this machine.
The settings for the arm cuff are:
UC-01: Standard size cuff 9 - 17” (23 - 43cm)
ELC-01: Extra large size cuff 17 - 22” (43 - 56cm)
The settings for the arm cuff are:
UC-01: Standard size cuff 9 - 17” (23 - 43cm)
ELC-01: Extra large size cuff 17 - 22” (43 - 56cm)
Warranty
Who do I contact for my limited Warranty?
Please refer to the instruction manual included with your product the original packaging of your item to verify the warranty conditions. If you have misplaced your physical manual, kindly visit the product page on this website to download a PDF version of your item’s instruction manual which contains all warranty statements. Please take note that without proof of purchase, our Customer Care team is unable to process requests under the limited warranty. For further assistance with your warranty, please contact us directly by clicking on the following link and be sure to include a copy of your receipt: Contact Us.
What type of warranty does Sunbeam offer?
Warranty terms may vary from one product to another. Please review the details of the limited warranty in your product’s instruction manual or on the original packaging of your item. You may also visit the product page on this website to download a PDF version of your item’s instruction manual which contains all warranty statements. If you require further assistance on verifying your items warranty, please contact our Customer Care team by clicking on the following link: Contact Us.
My Sunbeam product is no longer working, it’s still under warranty, but I no longer have the original receipt. What do I do?
Please take note that Sunbeam requires proof of purchase to process all warranty requests. If you require further assistance and would like to speak directly with a Customer Care team member, please click on the following link and be sure to include all necessary details: Contact Us.
How do I proceed to make a warranty claim?
Please open a ticket and ensure to include your proof of purchase, photo of rating label, and photo of the product.
Literie chauffante
Literie chauffante FAQs
Que faire si la lumière au-dessus du "crochet" clignote?
Le signal lumineux pulsé indique que vous avez mis en marche votre literie chauffante à distance depuis votre Sunbeam App ou votre assistant vocal et que vous devez confirmer votre présence sur le contrôleur numérique connecté à la literie dans un délai d'une heure. Pour confirmer votre présence, appuyez sur le bouton de la coche. La lumière pulsante s'arrêtera et deviendra solide, ce qui fera que la lumière cessera de pulser.
Pourquoi ma literie chauffée continue-t-elle de s’éteindre automatiquement?
La literie chauffante comprend un arrêt automatique de 10 heures et s’éteint après 10 heures d’utilisation. Dans l’application, vous pouvez modifier ce paramètre en appuyant sur l’icône de minuterie. La minuterie peut être réglée jusqu’à 10 heures par incréments de 0,5 heure ou choisir « Rester allumé » pour garder la literie chauffée pendant 24 heures.
Pourquoi le réglage de la chaleur reste-t-il au niveau 4 ou inférieur pendant l’utilisation après 1 heure?
Pour éviter un fonctionnement involontaire lors du démarrage à distance de votre literie Sunbeam (via application ou commande vocale), le réglage de la chaleur restera au niveau 4 ou inférieur jusqu’à ce que l’utilisateur confirme sa présence en appuyant sur la coche sur le contrôleur physique.
Comment puis-je minimiser la perte de tissu de ma literie chauffante ?
Le lavage est recommandé avant la première utilisation de votre literie chauffante. Veuillez suivre les instructions d’entretien sur l’étiquette ou dans le manuel d’utilisation.
Comment puis-je nettoyer ma literie chauffante Sunbeam®?
Les articles de literie chauffants Sunbeam® sont 100 % sûrs pour le lave-linge et le sèche-linge grâce au contrôleur amovible. Si vous préférez, il peut être lavé à la main et séché à la ligne. Suivez les instructions "Utilisation et entretien" ou, pour des instructions plus détaillées, veuillez consulter votre manuel d’utilisation.
Quand est-il temps d'acheter une nouvelle literie chauffante Sunbeam® ?
Comme pour la plupart des produits, l’usure normale et la disponibilité de nouveaux produits plus avancés déterminent quand un nouveau produit doit être acheté. Les effets de l’usure normale et des cycles de lavage multiples finiront par modifier les caractéristiques isolantes du produit. En règle générale, vous devez remplacer votre produit au moins tous les 5 ans.
Que signifie une lumière clignotante sur ma commande OneSet™, Easy Set™, Prime Style™ AO ou Elite Style™ ?
Ces commandes sont conçues pour vous avertir dans le cas où un problème a été découvert en clignotant la lumière sur la commande. Suivez les instructions sur l’étiquette de drapeau pour réinitialiser le contrôle.
Vérifier d’abord que le produit chauffé n’est pas endommagé visuellement. Si aucun dommage visuel n’est constaté, débrancher le système de la prise murale. Vérifier que la commande est bien connectée au module.
Brancher le cordon d’alimentation dans la prise murale et allumer la commande. Si le produit ne fonctionne toujours pas après 2 ou 3 tentatives de réinitialisation, débranchez le cordon d’alimentation et contactez le service clientèle.
Vérifier d’abord que le produit chauffé n’est pas endommagé visuellement. Si aucun dommage visuel n’est constaté, débrancher le système de la prise murale. Vérifier que la commande est bien connectée au module.
Brancher le cordon d’alimentation dans la prise murale et allumer la commande. Si le produit ne fonctionne toujours pas après 2 ou 3 tentatives de réinitialisation, débranchez le cordon d’alimentation et contactez le service clientèle.
Comment fonctionnent les contrôles doubles?
Les doubles commandes fonctionnent indépendamment l’une de l’autre, permettant à deux personnes dormant dans le même lit la possibilité de sélectionner leur niveau individuel de chaleur souhaitée pour un confort de sommeil personnel. Pour ce faire, l’élément chauffant est disposé en deux circuits. Si votre modèle à double commande dispose de la fonction d’arrêt automatique de 10 heures, cela fonctionnera également indépendamment de chaque commande.
Que signifie "FF" sur l’affichage de ma commande ?
Si vous avez un contrôle numérique, il est conçu pour clignoter "FF" sur l’écran pour vous informer qu’un problème peut avoir été découvert. Les commandes de gradient et de réchauffement utilisent un voyant clignotant à cet effet.
Suivez les instructions sur l’étiquette de drapeau pour réinitialiser le contrôle ou suivez les étapes ci-dessous.
Étape 1 : Débranchez le système de la prise murale.
Étape 2 : Vérifiez que la commande est bien connectée au module.
Étape 3 : Branchez le cordon d’alimentation dans la prise murale.
Étape 4 : Réglez le contrôle sur "on".
Si le système ne fonctionne toujours pas, débranchez le cordon d’alimentation et contactez-nous
Suivez les instructions sur l’étiquette de drapeau pour réinitialiser le contrôle ou suivez les étapes ci-dessous.
Étape 1 : Débranchez le système de la prise murale.
Étape 2 : Vérifiez que la commande est bien connectée au module.
Étape 3 : Branchez le cordon d’alimentation dans la prise murale.
Étape 4 : Réglez le contrôle sur "on".
Si le système ne fonctionne toujours pas, débranchez le cordon d’alimentation et contactez-nous
Que se passe-t-il si ma commande ne régule pas mon côté de la literie chauffante ?
S’assurer que le cordon de commande est correctement branché au module de literie chauffant et vérifier que le cordon d’alimentation est bien branché à la prise murale. Assurez-vous de passer la commande à "On".
Les commandes doubles sont fréquemment commutées et peuvent essayer de faire fonctionner le côté opposé de la literie chauffée. La commande avec l’étiquette de service est la commande principale, qui fonctionne du côté droit du lit lorsque vous regardez le lit depuis le pied. Si vous avez une télécommande, elle sera étiquetée pour indiquer si elle fonctionne du côté gauche ou droit du lit. Veuillez vous référer à votre manuel d’utilisation pour confirmer que vous l’avez configuré correctement pour votre modèle, car certains modèles ont des exigences légèrement différentes.
Les commandes doubles sont fréquemment commutées et peuvent essayer de faire fonctionner le côté opposé de la literie chauffée. La commande avec l’étiquette de service est la commande principale, qui fonctionne du côté droit du lit lorsque vous regardez le lit depuis le pied. Si vous avez une télécommande, elle sera étiquetée pour indiquer si elle fonctionne du côté gauche ou droit du lit. Veuillez vous référer à votre manuel d’utilisation pour confirmer que vous l’avez configuré correctement pour votre modèle, car certains modèles ont des exigences légèrement différentes.
Comment savoir quel réglage de température choisir ?
Pour votre première nuit d’utilisation, nous vous recommandons de régler le réglage à un niveau élevé pendant 20 minutes, puis d’ajuster progressivement le réglage vers le bas pour atteindre votre préférence de chaleur personnelle.
Quelle sera la température de mon produit de literie chauffante ?
La literie chauffante Sunbeam® est conçue pour fournir la chaleur appropriée pour aider à maintenir la chaleur de votre corps et vous garder à l’aise. Il ne fonctionne pas comme un coussin chauffant ou des couvertures électriques plus anciennes que vous avez peut-être utilisé il y a des années. Lorsque vous touchez la literie chauffée, il peut ne pas être chaud au toucher. Si vous pensez que votre literie chauffante ne fonctionne pas correctement, veuillez nous contacter.
Que faire si ma literie chauffante ne chauffe pas du tout ?
Vous devrez peut-être réinitialiser votre produit de literie chauffant. Les étapes suivantes sont recommandées si votre produit ne semble pas chauffer :
Débrancher le cordon d’alimentation de la prise murale. Vérifier que la commande est bien connectée au module de la couverture.
Rebranchez le cordon d’alimentation dans la prise murale. Sur une commande numérique, vous devriez voir des symboles clignotants et l’écran de votre commande s’effacera. Votre couverture est maintenant réinitialisée. Si la réinitialisation ne fonctionne pas, veuillez nous contacter.
Rappelez-vous : La literie chauffante Sunbeam® ne sera pas chaude au toucher lorsqu’elle est posée à plat de manière normale.
Débrancher le cordon d’alimentation de la prise murale. Vérifier que la commande est bien connectée au module de la couverture.
Rebranchez le cordon d’alimentation dans la prise murale. Sur une commande numérique, vous devriez voir des symboles clignotants et l’écran de votre commande s’effacera. Votre couverture est maintenant réinitialisée. Si la réinitialisation ne fonctionne pas, veuillez nous contacter.
Rappelez-vous : La literie chauffante Sunbeam® ne sera pas chaude au toucher lorsqu’elle est posée à plat de manière normale.
Que se passe-t-il si un seul côté de ma literie/matelas chauffant à double commande est chauffe?
Dans ce cas, suivre les étapes ci-dessous :
Brancher la literie chauffée directement dans une prise murale. N’utilisez pas de rallonge ni d’autre adaptateur d’alimentation.
Tournez la commande au réglage le plus élevé pendant 20 minutes et ajustez progressivement pour un confort personnel.
Si vous avez 2 contrôles, le contrôle avec l’étiquette sur le fond fonctionne sur le côté du produit contenant l’étiquette.
Si vous avez suivi ces étapes et que la literie chauffée ne fonctionne pas correctement, arrêtez de l’utiliser immédiatement et contactez-nous.
Brancher la literie chauffée directement dans une prise murale. N’utilisez pas de rallonge ni d’autre adaptateur d’alimentation.
Tournez la commande au réglage le plus élevé pendant 20 minutes et ajustez progressivement pour un confort personnel.
Si vous avez 2 contrôles, le contrôle avec l’étiquette sur le fond fonctionne sur le côté du produit contenant l’étiquette.
Si vous avez suivi ces étapes et que la literie chauffée ne fonctionne pas correctement, arrêtez de l’utiliser immédiatement et contactez-nous.
Puis-je utiliser une rallonge avec ma literie chauffante?
Non. Toute la literie chauffante Sunbeam® doit être raccordée directement à une prise de 110 à 120 volts.
Que se passe-t-il si ma commande ne régule pas mon côté de la literie chauffante ?
S’assurer que le cordon de commande est correctement branché au module de literie chauffant et vérifier que le cordon d’alimentation est bien branché à la prise murale. Assurez-vous de passer la commande à "On".
Les commandes doubles sont fréquemment commutées et peuvent essayer de faire fonctionner le côté opposé de la literie chauffée. La commande avec l’étiquette de service est la commande principale, qui fonctionne du côté droit du lit lorsque vous regardez le lit depuis le pied. Si vous avez une télécommande, elle sera étiquetée pour indiquer si elle fonctionne du côté gauche ou droit du lit. Veuillez vous référer à votre manuel d’utilisation pour confirmer que vous l’avez configuré correctement pour votre modèle, car certains modèles ont des exigences légèrement différentes.
Les commandes doubles sont fréquemment commutées et peuvent essayer de faire fonctionner le côté opposé de la literie chauffée. La commande avec l’étiquette de service est la commande principale, qui fonctionne du côté droit du lit lorsque vous regardez le lit depuis le pied. Si vous avez une télécommande, elle sera étiquetée pour indiquer si elle fonctionne du côté gauche ou droit du lit. Veuillez vous référer à votre manuel d’utilisation pour confirmer que vous l’avez configuré correctement pour votre modèle, car certains modèles ont des exigences légèrement différentes.
Quelle est la différence entre une couverture chauffante et un matelas chauffant?
La vraie différence est dans la direction d’où provient la chaleur. Certaines personnes préfèrent avoir la chaleur légère d’une couverture chauffante sur leur corps. D’autres préfèrent la chaleur d’un matelas SOUS eux.
Les produits de literie chauffants Sunbeam® permettent-ils d'économiser de l'énergie et de l'argent ?
Certainement. Vous pouvez simplement baisser le thermostat la nuit et chauffer seulement votre lit au lieu de toute la maison.
Pourquoi nos produits sont-ils si "intelligents" ?
Notre système de câblage utilise une capacité brevetée de détection du coefficient de température positive (PTC) polymère à base de carbone pour fournir une chaleur plus uniforme.
Comment puis-je obtenir un service de garantie ?
Votre garantie varie selon le modèle. La plupart des produits de literie chauffante Sunbeam.
Mon contrôle est chaud au toucher. Est-ce un problème?
Non. La commande sera chaude au toucher lorsqu’elle fonctionnera correctement.
Ma couverture chauffante / mon surmatelas chauffant / mon jeté chauffant ne chauffe pas correctement.
Votre produit chauffé n’est pas un coussin chauffant. Il ne sera pas chaud au toucher lorsqu’il est disposé à plat de manière normale. Essayez le test de pliage suivant pour voir s’il fonctionne correctement :
Pliez la couverture chauffante, le matelas chauffant ou le coussin chauffant 3 fois.
Assurez-vous que le cordon de commande est connecté au module, puis branchez le cordon d’alimentation sur une prise.
Allumez votre produit chauffé, puis tournez la commande au réglage le plus élevé et attendez 5 à 7 minutes.
Mettez votre main entre les plis et vous devriez sentir la couverture / matelas / jeter se réchauffer.
Attention : NE PAS continuer le test pendant plus de 7 minutes. NE PAS essayer d’effectuer des réglages internes sur cet appareil. Si vous avez essayé toutes les solutions ci-dessus et que le produit chauffant ne fonctionne toujours pas, arrêtez de l’utiliser immédiatement, débranchez le cordon d’alimentation et contactez-nous.
Pliez la couverture chauffante, le matelas chauffant ou le coussin chauffant 3 fois.
Assurez-vous que le cordon de commande est connecté au module, puis branchez le cordon d’alimentation sur une prise.
Allumez votre produit chauffé, puis tournez la commande au réglage le plus élevé et attendez 5 à 7 minutes.
Mettez votre main entre les plis et vous devriez sentir la couverture / matelas / jeter se réchauffer.
Attention : NE PAS continuer le test pendant plus de 7 minutes. NE PAS essayer d’effectuer des réglages internes sur cet appareil. Si vous avez essayé toutes les solutions ci-dessus et que le produit chauffant ne fonctionne toujours pas, arrêtez de l’utiliser immédiatement, débranchez le cordon d’alimentation et contactez-nous.
Que signifie une lumière clignotante sur ma commande ?
Ces commandes sont conçues pour vous avertir dans le cas où un problème a été découvert en clignotant la lumière sur la commande. Suivez les instructions sur l’étiquette du drapeau pour réinitialiser la commande. Vérifiez d’abord si le produit chauffé présente des dommages visuels. Si aucun dommage visuel n’est constaté, débrancher le système de la prise murale. Vérifier que la commande est bien connectée au module. Branchez le cordon d’alimentation dans la prise murale et allumez la commande. Si le produit ne fonctionne toujours pas après 2 ou 3 tentatives de réinitialisation, débranchez le cordon d’alimentation et contactez-nous.
Le couvres-matelas atteint son délai d'arrêt automatique et s'éteint, mais le contrôle continue de clignoter jusqu'à ce que nous appuyions sur le bouton d'arrêt. Est-ce normal?
Oui, il est normal que le contrôle continue à clignoter les numéros après que le temps de repos automatique est atteint.
Le couvres-matelas atteint son délai d'arrêt automatique et s'éteint, mais le contrôle continue de clignoter jusqu'à ce que nous appuyions sur le bouton d'arrêt. Est-ce normal?
Le matelas chauffant est conçu avec un contrôleur de température permettant à l’utilisateur de régler différents réglages de chaleur pour un niveau de confort personnel. Le contrôleur de température maintient la température sélectionnée. Avant d’utiliser le matelas chauffant, il est important de se référer au manuel d’utilisation pour les instructions de sécurité et de configuration, les fonctions de contrôle et de nettoyage.
Comme indiqué dans le manuel d’instructions : Toujours examiner le matelas chauffant, le cordon et le contrôleur avant chaque utilisation pour des signes d’usure ou de dommages. Si un mauvais fonctionnement, une usure ou des dommages sont observés, cesser immédiatement son utilisation, débranchez-le.
Comme indiqué dans le manuel d’instructions : Toujours examiner le matelas chauffant, le cordon et le contrôleur avant chaque utilisation pour des signes d’usure ou de dommages. Si un mauvais fonctionnement, une usure ou des dommages sont observés, cesser immédiatement son utilisation, débranchez-le.
Literie Chauffante à Connexion Wi-Fi S1 App
Que faire si je ne peux pas connecter mon contrôleur à l’application ?
Étape 1 : Assurez-vous que le nom et le mot de passe de votre réseau Wi-Fi sont saisis correctement. Important : le nom et le mot de passe du réseau sont sensibles à la casse.
Étape 2 : L’application Sunbeam Bedding ne prend en charge que les réseaux Wi-Fi 2,4 GHz. Assurez-vous que le réseau de votre appareil mobile est connecté au même réseau que la literie connectée lors de la configuration.
Étape 3 : Le réglage par défaut pour la connexion est le mode d’auto-appariement (voir la section « Contrôle de la literie » à la page E7 du livret d’instructions). Si cela ne fonctionne pas, essayez le mode d’appariement manuel qui demandera un réseau de 2,4 GHz uniquement.
Étape 2 : L’application Sunbeam Bedding ne prend en charge que les réseaux Wi-Fi 2,4 GHz. Assurez-vous que le réseau de votre appareil mobile est connecté au même réseau que la literie connectée lors de la configuration.
Étape 3 : Le réglage par défaut pour la connexion est le mode d’auto-appariement (voir la section « Contrôle de la literie » à la page E7 du livret d’instructions). Si cela ne fonctionne pas, essayez le mode d’appariement manuel qui demandera un réseau de 2,4 GHz uniquement.
Que faire si la lumière au-dessus du "crochet" clignote?
La lumière pulsée indique que vous avez activé votre literie chauffée à distance depuis votre application Sunbeam ou votre assistant vocal et que vous devez confirmer votre présence sur le contrôleur numérique connecté à la literie dans l’heure. Pour confirmer votre présence, appuyez sur le bouton de coche. La lumière pulsée s’arrête et devient solide, ce qui fait que la lumière cesse de clignoter.
Que faire si je ne peux pas contrôler ma literie chauffée à partir de l’application ?
Étape 1 : Assurez-vous que l’appareil est branché. S’il n’a pas été branché, rebranchez-le, puis utilisez l’application. Si l’étape 1 ne fonctionne pas, passez à l’étape 2.
Étape 2 : Vérifiez le contrôleur pour vous assurer que l’icône WiFi est solide (indique que l’appareil est associé à votre connexion WiFi).
Si l’icône WiFi clignote, suivez les étapes pour jumeler l’appareil à l’application.
Étape 3 : Fermez complètement l’application et assurez-vous qu’elle ne fonctionne pas en arrière-plan. Redémarrez ensuite l’application. Si l’étape 2 ne fonctionne pas, passez à l’étape 4.
Étape 4 : Éteignez et allumez la literie chauffée à partir du contrôleur, puis utilisez l’application pour sélectionner votre réglage de chaleur.
Étape 2 : Vérifiez le contrôleur pour vous assurer que l’icône WiFi est solide (indique que l’appareil est associé à votre connexion WiFi).
Si l’icône WiFi clignote, suivez les étapes pour jumeler l’appareil à l’application.
Étape 3 : Fermez complètement l’application et assurez-vous qu’elle ne fonctionne pas en arrière-plan. Redémarrez ensuite l’application. Si l’étape 2 ne fonctionne pas, passez à l’étape 4.
Étape 4 : Éteignez et allumez la literie chauffée à partir du contrôleur, puis utilisez l’application pour sélectionner votre réglage de chaleur.
Pourquoi mon horaire ne fonctionne-t-il pas lorsque ma literie chauffée est en mode préchauffage?
Si le préchauffage est activé, pendant le temps prévu pour la mise sous tension de l’appareil, la couverture retournera au réglage de chaleur du programme après le cycle de préchauffage (30 minutes).
Pourquoi ma literie chauffée continue-t-elle de s’éteindre automatiquement?
La literie chauffante comprend un arrêt automatique automatique de 10 heures et s’éteint après 10 heures d’utilisation. Dans l’application, vous pouvez modifier ce paramètre en appuyant sur l’icône de minuterie. La minuterie peut être réglée jusqu’à 10 heures par incréments de 0,5 heure ou choisir « Rester allumé » pour garder la literie chauffée pendant 24 heures.
Puis-je définir un horaire pour ma literie Sunbeam à l'aide de la commande vocale ?
Non. La planification ne peut pas être configurée avec la commande vocale. Veuillez utiliser l’application Sunbeam pour créer et/ou modifier un horaire sur pendant 24 heures.
Puis-je programmer une minuterie pour ma literie chauffante avec la commande vocale ?
Non. La minuterie ne peut être configurée que dans l’application Sunbeam Bedding.
Comment puis-je contrôler la literie de l’application Sunbeam sur d’autres appareils en autre que l’appareil avec lequel je me suis initialement associé ?
Téléchargez l’application Sunbeam sur l’appareil alternatif
L’option 1 consiste à utiliser le même nom d’utilisateur et mot de passe que l’utilisateur principal (propriétaire) qui a configuré le compte.
L’option 2 consiste à créer un nouveau compte pour les utilisateurs supplémentaires et à fournir l’ID de compte à l’utilisateur principal (propriétaire). Le propriétaire peut ajouter d’autres utilisateurs à la maison en suivant les étapes ci-dessous :
Propriétaire : Ouvrez l’application Sunbeam et cliquez sur l’icône « Moi » dans le coin inférieur droit de la barre d’outils. Allez à Home Management, cliquez sur « MyHome » (ou le nom que vous avez attribué), puis cliquez sur Ajouter un membre et envoyez-le par courriel ou message texte [les taux de données peuvent s’appliquer].
Pour les utilisateurs supplémentaires : Sur l’appareil recevant l’e-mail ou le message texte, suivez les instructions fournies. Entrez le code présélectionné dans le courriel ou le message texte dans la case « Invitation code » pour vous joindre.Retournez à l’écran d’accueil et cliquez sur le menu déroulant dans le coin supérieur gauche pour sélectionner « Accueil » nouvellement ajouté. Les autres utilisateurs devraient maintenant voir la nouvelle page d’accueil dans leur application.
L’option 1 consiste à utiliser le même nom d’utilisateur et mot de passe que l’utilisateur principal (propriétaire) qui a configuré le compte.
L’option 2 consiste à créer un nouveau compte pour les utilisateurs supplémentaires et à fournir l’ID de compte à l’utilisateur principal (propriétaire). Le propriétaire peut ajouter d’autres utilisateurs à la maison en suivant les étapes ci-dessous :
Propriétaire : Ouvrez l’application Sunbeam et cliquez sur l’icône « Moi » dans le coin inférieur droit de la barre d’outils. Allez à Home Management, cliquez sur « MyHome » (ou le nom que vous avez attribué), puis cliquez sur Ajouter un membre et envoyez-le par courriel ou message texte [les taux de données peuvent s’appliquer].
Pour les utilisateurs supplémentaires : Sur l’appareil recevant l’e-mail ou le message texte, suivez les instructions fournies. Entrez le code présélectionné dans le courriel ou le message texte dans la case « Invitation code » pour vous joindre.Retournez à l’écran d’accueil et cliquez sur le menu déroulant dans le coin supérieur gauche pour sélectionner « Accueil » nouvellement ajouté. Les autres utilisateurs devraient maintenant voir la nouvelle page d’accueil dans leur application.
Que se passe-t-il si j'obtiens un délai d'attente sur la connexion ?
Lorsque vous suivez le processus d’association, assurez-vous que l’icône Wi-Fi clignote sur le contrôleur. Lors de l’appairage, si une période de temps prolongée s’écoule sans terminer le processus de connexion, l’icône Wi-Fi cesse de clignoter indiquant que vous n’êtes plus en mode d’appairage. Une fois que le contrôleur clignote, il est temps d’entrer votre mot de passe Wi-Fi. Si ce processus ne fonctionne toujours pas, suivez les instructions pour l’appariement automatique (section « Contrôle de votre literie » dans le livret d’instructions).
Qu’arrive-t-il si Alexa me dit que cette valeur est hors de portée pour l’appareil?
Il n’y a rien à faire. Lorsqu’il y a une panne de courant ou que la couverture est débranchée, les horaires sont perdus et doivent être recréés.
Literie Chauffante à Connexion Wi-Fi S2 App
Que faire si je ne parviens pas à connecter mon contrôleur à l'application ? OU Je ne parviens pas à associer ma literie à l'application.
Assurez-vous que votre application Sunbeam a activé les autorisations de proximité et de localisation (ces autorisations sont nécessaires pour permettre à l’application de trouver des appareils et des noms Wi-Fi à proximité)
Le réglage par défaut pour la connexion est le mode Auto-paring (voir page 7, section Contrôle de la literie dans le livret d’instructions). Si cela ne fonctionne pas, essayez le mode d’appariement manuel, qui demandera un réseau de 2,4 GHz seulement (voir la section E8 « Contrôle de votre literie » du livret d’instructions).
Le réglage par défaut pour la connexion est le mode Auto-paring (voir page 7, section Contrôle de la literie dans le livret d’instructions). Si cela ne fonctionne pas, essayez le mode d’appariement manuel, qui demandera un réseau de 2,4 GHz seulement (voir la section E8 « Contrôle de votre literie » du livret d’instructions).
Mon application trouve la literie mais je ne parviens pas à continuer et à la connecter ou à l'ajouter à mon WiFi.
Assurez-vous que le nom et le mot de passe de votre réseau Wi-Fi sont saisis correctement. Important : le nom et le mot de passe du réseau sont sensibles à la casse.
L’application Sunbeam Bedding ne prend en charge que les réseaux Wi-Fi 2,4 GHz. Assurez-vous que le réseau de votre appareil mobile est connecté au même réseau que la literie connectée lors de la configuration.
Essayez de vous rapprocher de votre routeur pour vous assurer d’avoir un signal fort pendant le processus d’appairage.
L’application Sunbeam Bedding ne prend en charge que les réseaux Wi-Fi 2,4 GHz. Assurez-vous que le réseau de votre appareil mobile est connecté au même réseau que la literie connectée lors de la configuration.
Essayez de vous rapprocher de votre routeur pour vous assurer d’avoir un signal fort pendant le processus d’appairage.
Que se passe-t-il si j'obtiens un délai d'attente sur la connexion ?
Lorsque vous suivez le processus d’association, assurez-vous que l’icône Wi-Fi clignote sur le contrôleur. Lors de l’appairage, si une période de temps prolongée s’écoule sans terminer le processus de connexion, l’icône Wi-Fi cesse de clignoter indiquant que vous n’êtes plus en mode d’appairage.
Appuyez sur le bouton ''crochet'' jusqu’à ce que les voyants d’appariement wifi clignotent. Une fois que le contrôleur clignote, il est temps de démarrer le processus d’appairage sur votre téléphone. Nous vous recommandons de réinitialiser la literie avant d’essayer d’appairer votre appareil. Pour réinitialiser, débranchez simplement le cordon d’alimentation de la prise murale pendant au moins 30 secondes.
Appuyez sur le bouton ''crochet'' jusqu’à ce que les voyants d’appariement wifi clignotent. Une fois que le contrôleur clignote, il est temps de démarrer le processus d’appairage sur votre téléphone. Nous vous recommandons de réinitialiser la literie avant d’essayer d’appairer votre appareil. Pour réinitialiser, débranchez simplement le cordon d’alimentation de la prise murale pendant au moins 30 secondes.
J'ai du mal à ajouter l'application Sunbeam à mon telephone
Veuillez installer l’application Sunbeam Bedding S2 ici :
Que faire si je n'arrive pas à contrôler ma literie chauffante depuis l'application ?
Veuillez vérifier ce qui suit :
S’assurer que le dispositif est branché (connecteur d’abord à l’élément de literie, puis cordon d’alimentation à la prise murale). S’il n’a pas été branché, branchez-le, puis utilisez l’application.
Vérifiez le contrôleur pour vous assurer que l’icône WiFi est solide (indique que l’appareil est associé à votre connexion WiFi). Si l’icône WiFi clignote, suivez les étapes pour jumeler l’appareil à l’application.
Redémarrez votre téléphone.
Éteignez et allumez la literie chauffée à partir du contrôleur, puis utilisez l’application pour sélectionner votre réglage de chaleur
S’assurer que le dispositif est branché (connecteur d’abord à l’élément de literie, puis cordon d’alimentation à la prise murale). S’il n’a pas été branché, branchez-le, puis utilisez l’application.
Vérifiez le contrôleur pour vous assurer que l’icône WiFi est solide (indique que l’appareil est associé à votre connexion WiFi). Si l’icône WiFi clignote, suivez les étapes pour jumeler l’appareil à l’application.
Redémarrez votre téléphone.
Éteignez et allumez la literie chauffée à partir du contrôleur, puis utilisez l’application pour sélectionner votre réglage de chaleur
Comment puis-je réinitialiser?
1. Commencez par débrancher le cordon d’alimentation de la prise murale.
2. Débranchez ensuite le connecteur de la couverture ou du matelas.
3. Attendez 30 secondes.
4. Rebrancher le connecteur à l’élément de literie et s’assurer qu’il est entièrement branché.
5. Brancher le cordon d’alimentation dans la prise murale.
6. Régler le contrôleur câblé sur « On ».
7. Si le système ne fonctionne pas après 2 ou 3 tentatives de réinitialisation, débrancher le cordon d’alimentation et contacter le service clientèle
https://sunbeamhome.com/fr-ca/nous-contacter
2. Débranchez ensuite le connecteur de la couverture ou du matelas.
3. Attendez 30 secondes.
4. Rebrancher le connecteur à l’élément de literie et s’assurer qu’il est entièrement branché.
5. Brancher le cordon d’alimentation dans la prise murale.
6. Régler le contrôleur câblé sur « On ».
7. Si le système ne fonctionne pas après 2 ou 3 tentatives de réinitialisation, débrancher le cordon d’alimentation et contacter le service clientèle
https://sunbeamhome.com/fr-ca/nous-contacter
Que dois-je faire si mon contrôleur filaire affiche « F1 », « F2 », « F3 » ou « F4 »?
Si le contrôleur affiche l’un des codes d’erreur :
1. Commencez par débrancher le cordon d’alimentation de la prise murale.
2. Ensuite, débranchez le connecteur de la couverture ou du matelas.
3. Attendez 15 minutes que l’article soit réinitialisé.
4. Rebrancher le connecteur à la couverture ou au matelas, s’assurer qu’il est entièrement branché.
5. Puis, rebrancher le cordon d’alimentation à la prise murale.
6. Si cela ne fonctionne pas, veuillez communiquer avec le service à la clientèle à https://sunbeamhome.com/fr-ca/nous-contacter
1. Commencez par débrancher le cordon d’alimentation de la prise murale.
2. Ensuite, débranchez le connecteur de la couverture ou du matelas.
3. Attendez 15 minutes que l’article soit réinitialisé.
4. Rebrancher le connecteur à la couverture ou au matelas, s’assurer qu’il est entièrement branché.
5. Puis, rebrancher le cordon d’alimentation à la prise murale.
6. Si cela ne fonctionne pas, veuillez communiquer avec le service à la clientèle à https://sunbeamhome.com/fr-ca/nous-contacter
Il y a une lumière clignotante sur mon contrôleur, autre que la lumière WiFi, que dois-je faire?
La commande est conçue pour vous avertir dans le cas où un problème a été découvert en clignotant la lumière.
1. Commencez par débrancher le cordon d’alimentation de la prise murale.
2. Vérifier si la literie est endommagée visuellement.
3. Si aucun dommage visuel n’est détecté, suivre les instructions de réinitialisation.
1. Commencez par débrancher le cordon d’alimentation de la prise murale.
2. Vérifier si la literie est endommagée visuellement.
3. Si aucun dommage visuel n’est détecté, suivre les instructions de réinitialisation.
Puis-je définir un horaire pour ma literie Sunbeam à l'aide de la commande vocale ?
Oui, vous pouvez le faire, mais il n’apparaîtra pas dans l’application. Il est préférable de le planifier directement dans l’application.
Puis-je régler une minuterie pour ma literie chauffante avec commande vocale ?
Oui, vous pouvez le faire, mais il n’apparaîtra pas dans l’application. Il est préférable de le planifier directement dans l’application.
Pourquoi ma literie chauffante continue-t-elle de s'éteindre automatiquement ?
La literie chauffante comprend un arrêt automatique automatique de 10 heures et s’éteint après 10 heures d’utilisation. Dans l’application, vous pouvez modifier ce paramètre en appuyant sur l’icône de minuterie. La minuterie peut être réglée jusqu’à 10 heures par incréments de 0,5 heure ou choisir « Rester allumé » pour garder la literie chauffée pendant 24 heures.
Comment puis-je contrôler la literie depuis l'application Sunbeam sur d'autres appareils en dehors de l'appareil avec lequel j'ai initialement été associé ? OU Puis-je contrôler la literie depuis plusieurs téléphones ou appareils mobiles ?
Téléchargez l’application Sunbeam sur l’appareil alternatif
OPTION 1 : utilisez le même nom d’utilisateur et mot de passe que l’utilisateur principal (propriétaire) qui a configuré le compte.
OPTION 2 : créer un nouveau compte pour les utilisateurs supplémentaires et fournir l’ID de compte à l’utilisateur principal (propriétaire). Le propriétaire peut ajouter d’autres utilisateurs à la maison en suivant les étapes ci-dessous :
• Propriétaire : Ouvrez l’application Sunbeam et cliquez sur l’icône « Moi » dans le coin inférieur droit de la barre d’outils. Allez à Home Management, cliquez sur « MyHome » (ou le nom que vous avez attribué), puis cliquez sur Ajouter un membre et envoyez-le par courriel ou message texte [les taux de données peuvent s’appliquer].
• Pour les utilisateurs supplémentaires : Sur l’appareil recevant l’e-mail ou le message texte, suivez les instructions fournies. Entrez le code présélectionné dans le courriel ou le message texte dans la case « Invitation code » pour vous joindre.
• Retournez à l’écran d’accueil et cliquez sur le menu déroulant dans le coin supérieur gauche pour sélectionner « Accueil » nouvellement ajouté. Les autres utilisateurs devraient maintenant voir la nouvelle page d’accueil dans leur application.
OPTION 1 : utilisez le même nom d’utilisateur et mot de passe que l’utilisateur principal (propriétaire) qui a configuré le compte.
OPTION 2 : créer un nouveau compte pour les utilisateurs supplémentaires et fournir l’ID de compte à l’utilisateur principal (propriétaire). Le propriétaire peut ajouter d’autres utilisateurs à la maison en suivant les étapes ci-dessous :
• Propriétaire : Ouvrez l’application Sunbeam et cliquez sur l’icône « Moi » dans le coin inférieur droit de la barre d’outils. Allez à Home Management, cliquez sur « MyHome » (ou le nom que vous avez attribué), puis cliquez sur Ajouter un membre et envoyez-le par courriel ou message texte [les taux de données peuvent s’appliquer].
• Pour les utilisateurs supplémentaires : Sur l’appareil recevant l’e-mail ou le message texte, suivez les instructions fournies. Entrez le code présélectionné dans le courriel ou le message texte dans la case « Invitation code » pour vous joindre.
• Retournez à l’écran d’accueil et cliquez sur le menu déroulant dans le coin supérieur gauche pour sélectionner « Accueil » nouvellement ajouté. Les autres utilisateurs devraient maintenant voir la nouvelle page d’accueil dans leur application.
Que se passe-t-il si Alexa me dit « cette valeur est hors de portée pour l'appareil » ?
Alexa ne fonctionne que sur les réglages 1 (L) à 10 (H) et ne vous permettra pas d’augmenter le réglage de la chaleur au-delà du niveau 10 (H). Ou, Alexa ne vous permettra pas de baisser le réglage de la chaleur en dessous du niveau 1 (L).
Veuillez noter que le préchauffage Alexa n’augmentera pas la température car la fonction de préchauffage est réglée sur le réglage le plus élevé.
Veuillez noter que le préchauffage Alexa n’augmentera pas la température car la fonction de préchauffage est réglée sur le réglage le plus élevé.
Dois-je créer un compte pour utiliser l'application ?
La création d’un compte est nécessaire pour enregistrer vos paramètres et préférences dans l’application. Cela aide également à sécuriser la connexion entre votre couverture et votre appareil mobile.
J'ai reçu une notification pour activer les SERVICES DE LOCALISATION, pourquoi dois-je le faire ?
Lorsque vous couplez votre appareil avec votre téléphone mobile, vous pouvez être invité à activer les autorisations de localisation. Ceci est nécessaire car certains appareils utilisent la technologie Bluetooth Low Energy (BLE). Ce type de technologie Bluetooth permet aux appareils de se connecter les uns aux autres via une connexion sans fil de faible puissance. Cette connexion dépend des services de localisation pour déterminer la proximité de l’appareil avec d’autres appareils. Cette autorisation est nécessaire pour rechercher les appareils à proximité et afficher les noms WiFi. Veuillez noter que votre emplacement n’est pas suivi.
Que se passe-t-il si la lumière au-dessus du « ✔ » clignote ?
La lumière pulsée indique que vous avez activé votre literie chauffée à distance depuis votre application Sunbeam ou votre assistant vocal et que vous devez confirmer votre présence sur le contrôleur numérique connecté à la literie dans l’heure. Pour confirmer votre présence, appuyez sur le bouton "✔". La lumière pulsée s’arrête et se solidifie, ce qui arrête la lumière pulsée (référence IB).
Pourquoi le réglage de chaleur reste-t-il au niveau 4 ou inférieur pendant l'utilisation après 1 heure ?
Pour éviter un fonctionnement involontaire lors du démarrage à distance de votre literie Sunbeam (via application ou commande vocale), le réglage de la chaleur restera au niveau 4 ou inférieur jusqu’à ce que l’utilisateur confirme sa présence en appuyant sur le bouton "✔" du contrôleur.
Pourquoi le réglage de la chaleur ne dépasse-t-il pas le niveau quatre dans l'application ?
Après une heure d’activation de la literie à distance (via application ou commande vocale), vous devez appuyer sur le bouton "ü" du contrôleur numérique filaire pour confirmer votre présence. Une fois que vous appuyez sur ce bouton, vous devriez avoir des capacités de réglage de la chaleur complète et le réglage de la chaleur peut être augmenté dans l’application, via des commandes vocales ou sur le contrôleur numérique filaire.
Pourquoi ne puis-je pas rallumer ma couverture depuis l'application ou la commande vocale ? OU Je viens d'éteindre ma couverture et maintenant elle ne se rallume plus.
Si vous avez utilisé l’application ou la commande vocale pour mettre votre literie hors tension et que vous voulez la rallumer à l’aide de l’application dans un délai de deux heures, vous devrez appuyer sur la coche du contrôleur avant d’appuyer sur la coche de l’application. (Règlement UL – appareil surveillé)
Pourquoi mes horaires enregistrés sont-ils désactivés ?
Lorsque le produit de literie est débranché de sa source d’alimentation ou en cas de panne de courant, tous les programmes enregistrés seront désactivés. Vous devrez simplement réactiver (activer) les programmes enregistrés après toute perte de puissance.
Mon planning n'a pas démarré.
Vérifiez que vos horaires sont actives
Si votre couverture a été désactivée à l’aide de l’application ou de la commande vocale, vous devrez appuyer sur la touche " " de la commande, si l’horaire est configuré pour commencer dans les 2 heures à venir.
Si votre couverture a été désactivée à l’aide de l’application ou de la commande vocale, vous devrez appuyer sur la touche " " de la commande, si l’horaire est configuré pour commencer dans les 2 heures à venir.
Comment supprimer mon compte ?
Dans votre application, suivez les étapes ci-dessous :
1. Cliquez sur l’icône « Moi » dans la barre du bas.
2. Cliquez ensuite sur l’icône « Paramètres » dans le coin supérieur droit.
3. Sélectionnez Compte et sécurité.
4. Cliquez sur Supprimer le compte.
5. Une fois que vous aurez confirmé, votre compte et toutes les données associées seront définitivement supprimés.
1. Cliquez sur l’icône « Moi » dans la barre du bas.
2. Cliquez ensuite sur l’icône « Paramètres » dans le coin supérieur droit.
3. Sélectionnez Compte et sécurité.
4. Cliquez sur Supprimer le compte.
5. Une fois que vous aurez confirmé, votre compte et toutes les données associées seront définitivement supprimés.
Qui ne devrait PAS utiliser la couverture chauffante ou le couvres-matelas chauffant ?
Les personnes suivantes ne doivent PAS utiliser la literie chauffée : • Un nourrisson • Un enfant • Une personne handicapée ou immobile • Un paraplégique • Un quadriplégique • Un diabétique • Toute personne insensible à la chaleur comme une personne ayant une mauvaise circulation sanguine • Toute personne qui ne peut pas comprendre clairement les instructions et/ou faire fonctionner les commandes
Mon contrôle est chaud au toucher. Est-ce un problème?
Non. La commande sera chaude au toucher lorsqu’elle fonctionnera correctement.
ON-THE-GO Jeté sans fil portatif
La batterie est-elle chargée ?
La batterie est livrée avec une charge d’environ 30%.
Dois-je mettre la batterie à zéro charge avant de la brancher pour la recharger ?
Non, pour la plupart des batteries rechargeables modernes, il n’est pas nécessaire de laisser la batterie se décharger complètement avant de la recharger. Il est très bien de le recharger quand il est pratique ou quand il est faible.
Existe-t-il un moyen simple de retirer l'étiquette ?
Nous ne recommandons pas de retirer l’étiquette, car elle contient des informations importantes nécessaires à l’utilisateur. De plus, essayer de retirer l’étiquette peut potentiellement endommager le lancer.
La chaleur projetée atteindra-t-elle toute la surface?
Les éléments chauffants sont stratégiquement positionnés pour fournir de la chaleur au haut du corps lorsqu’ils sont utilisés comme une cape et le noyau du corps lorsqu’il est utilisé comme un jet, assurant une expérience de chauffage confortable dans les zones ciblées.
La batterie continue de s’éteindre après quelques secondes ?
La batterie/la décharge peut s’éteindre en raison de ce qui suit :
a) La batterie est déchargée. Veuillez vérifier le voyant lumineux de la batterie. S’il n’y a pas de voyant ou un seul voyant, veuillez recharger la batterie.
b) Le jet est en mode veille. Après avoir branché la batterie, assurez-vous que la couverture est allumée. Pour l’allumer, appuyez sur le bouton de commande.
a) La batterie est déchargée. Veuillez vérifier le voyant lumineux de la batterie. S’il n’y a pas de voyant ou un seul voyant, veuillez recharger la batterie.
b) Le jet est en mode veille. Après avoir branché la batterie, assurez-vous que la couverture est allumée. Pour l’allumer, appuyez sur le bouton de commande.
Mon Jeté On-The-Go ne chauffe pas du tout.
Vous avez peut-être accidentellement double-cliqué sur le bouton de la batterie, ce qui l’éteint et coupe l’alimentation. Déconnectez la batterie, puis reconnectez-la ou cliquez sur le bouton de la batterie jusqu’à ce que les LED de charge blanches s’allument.
Quelle est la plage de température entre les réglages ?
Le On-The-Go Throw est livré avec 4 réglages, passant d’une chaleur douce à un confort accru lorsque vous ajustez les réglages. Ces réglages sont une gamme de niveaux de chauffage adaptés aux préférences et au confort individuels.
Pouvez-vous utiliser le jeté à l'extérieur ?
Le On-The-Go Throw a été conçu pour un usage intérieur. Nous ne recommandons pas de l’utiliser à l’extérieur. Cependant, en fin de compte, la décision de l’utiliser à l’extérieur est une question de choix personnel. Il est important de noter que l’utilisation du jet à l’extérieur peut compromettre sa fonctionnalité et sa durabilité, car il n’est pas construit pour résister aux conditions extérieures.
Où dois-je brancher la batterie ?
Pour alimenter le produit, connectez la batterie au fil situé dans la poche du Throw. La batterie doit être connectée à ce fil pour alimenter le produit.
Puis-je acheter une deuxième batterie ?
Le On-The-Go Throw est livré avec une batterie, les batteries supplémentaires ne sont pas vendues séparément. Il n’est pas recommandé d’utiliser une autre batterie sauf celle fournie avec le jeté.
Pourquoi les lumières de ma batterie clignotent-elles pendant la charge ?
Les lumières de la batterie clignotent pendant la charge pour indiquer que la charge est en cours et que la progression est en cours. Lorsque la batterie est complètement chargée, les lumières restent solides ou s’allument lorsque la batterie est connectée au cordon de charge.
Comment savoir combien de temps il me reste sur ma batterie ?
Pour déterminer combien de temps il vous reste sur votre batterie, reportez-vous à l’indicateur de niveau de batterie. L’indicateur se compose d’un ensemble de lumières sur la batterie. Une lumière indique le niveau de puissance le plus bas, tandis que les cinq lumières indiquent le niveau de puissance le plus élevé
Mon contrôle est chaud au toucher. Est-ce un problème?
Non. La commande sera chaude au toucher lorsqu’elle fonctionnera correctement.
Est-il normal que la batterie chauffe pendant son utilisation ?
Oui, il est normal que la batterie soit chaude au toucher lorsqu’elle fonctionne correctement.
Comment nettoyer mon Jeté ?
Pour nettoyer votre lancer :
1. Débrancher la batterie avant de la laver et de la sécher.
2. Laver le jet à la machine à l’eau froide en utilisant un cycle doux ou à la main.
3. Sécher au sèche-linge sur un cycle délicat. Toutefois, ne pas le sécher complètement dans la sécheuse.
4. Retirer du séchoir avant d’être encore humide, l’étirer à sa taille d’origine, puis sécher à la ligne pour terminer le séchage.
5. Ne pas passer le lancer dans une essoreuse.
IMPORTANT : NE JAMAIS BRANCHER VOTRE JET CHAUFFANT LORSQU’IL EST HUMIDE.
1. Débrancher la batterie avant de la laver et de la sécher.
2. Laver le jet à la machine à l’eau froide en utilisant un cycle doux ou à la main.
3. Sécher au sèche-linge sur un cycle délicat. Toutefois, ne pas le sécher complètement dans la sécheuse.
4. Retirer du séchoir avant d’être encore humide, l’étirer à sa taille d’origine, puis sécher à la ligne pour terminer le séchage.
5. Ne pas passer le lancer dans une essoreuse.
IMPORTANT : NE JAMAIS BRANCHER VOTRE JET CHAUFFANT LORSQU’IL EST HUMIDE.
Mon Jeté ne chauffe pas comme mon coussin chauffant, il y a un problème ?
Les tampons chauffants sont souvent conçus pour un usage thérapeutique ou médical, où une température plus élevée peut être nécessaire pour des avantages thérapeutiques spécifiques. Cela peut les faire se sentir plus chaud par rapport à un jet chauffé, qui est destiné pour le confort et la chaleur.
Ma batterie ne se charge pas ; Je ne vois qu'un feu vert.
Lorsque le chargeur n’est pas complètement inséré dans la batterie, vous ne verrez qu’un voyant vert, assurez-vous que le chargeur USB-C fourni avec le produit est complètement inséré dans le port et vous verrez des LED blanches clignoter.
Comment éteindre les voyants de ma batterie ?
Les voyants de charge de la batterie sont conçus pour rester allumés pendant 2 heures sans affecter considérablement leur utilisation. Pour les éteindre, double-cliquez simplement sur le bouton de la batterie.
Quelle tension dois-je utiliser pour charger ma batterie ?
Le chargeur de batterie inclus est à double tension et à double fréquence, ce qui signifie que vous pouvez le brancher sur les prises 120 et 240 volts (50/60 Hz).
Est-ce sans danger pour les enfants ou les animaux domestiques ?
Nous déconseillons fortement l’utilisation de produits chauffants avec des enfants ou des animaux de compagnie pour les raisons suivantes :
a) Risque de surchauffe : Les animaux domestiques et les enfants peuvent avoir de la difficulté à réguler efficacement leur température corporelle. Si la literie chauffée est réglée à une température élevée ou utilisée pendant de longues périodes sans surveillance, cela peut entraîner une surchauffe et un inconfort.
b) Incapacité de communiquer Inconfort : Les animaux de compagnie et les jeunes enfants peuvent ne pas être en mesure de communiquer efficacement s’ils ont trop chaud ou sont mal à l’aise, ce qui augmente le risque de surchauffe.
c) Mâcher ou endommager la litière : Les animaux de compagnie, en particulier les chiots ou les chatons, peuvent mâcher des cordes ou des éléments de la litière chauffée, ce qui risque de causer des risques électriques, d’étouffer ou d’endommager la litière.
d) Utilisation inappropriée : Une mauvaise utilisation, comme placer la literie chauffée sous d’autres couvertures ou articles lourds, pourrait la faire surchauffer, ce qui constitue un danger.
a) Risque de surchauffe : Les animaux domestiques et les enfants peuvent avoir de la difficulté à réguler efficacement leur température corporelle. Si la literie chauffée est réglée à une température élevée ou utilisée pendant de longues périodes sans surveillance, cela peut entraîner une surchauffe et un inconfort.
b) Incapacité de communiquer Inconfort : Les animaux de compagnie et les jeunes enfants peuvent ne pas être en mesure de communiquer efficacement s’ils ont trop chaud ou sont mal à l’aise, ce qui augmente le risque de surchauffe.
c) Mâcher ou endommager la litière : Les animaux de compagnie, en particulier les chiots ou les chatons, peuvent mâcher des cordes ou des éléments de la litière chauffée, ce qui risque de causer des risques électriques, d’étouffer ou d’endommager la litière.
d) Utilisation inappropriée : Une mauvaise utilisation, comme placer la literie chauffée sous d’autres couvertures ou articles lourds, pourrait la faire surchauffer, ce qui constitue un danger.
Que dois-je faire si du liquide est renversé sur mon Jeté ?
Éteignez la prise. Débranchez la batterie et séchez le port s’il a été touché. Essuyez le liquide du jet et laissez-le sécher complètement avant de le réutiliser.
Que dois-je faire si du liquide est renversé sur mon Jeté ?
Non, la batterie On-The-Go n’a pas de liquide à l’intérieur.
Éclairage
Dois-je charger la lampe avant la première utilisation ?
La panne de courant / lumière de nuit fonctionnera dès que vous le branchez. La lampe de poche devra être chargée pendant 24 heures la première fois qu’elle est branchée et pendant au moins 10 heures par la suite.
Même lorsque j'éteins le détecteur de mouvement, l'appareil semble toujours détecter un mouvement. Y a-t-il quelque chose qui ne va pas?
Non, lorsque l’interrupteur du capteur de mouvement est éteint, l’appareil est en mode veilleuse. La lumière s’allume automatiquement lorsqu’elle détecte un manque de lumière ambiante. Elle s’éteint automatiquement avec une augmentation de la lumière ambiante. Si le capteur détecte un manque de mouvement lorsque l’appareil est en mode veilleuse, il s’ajuste automatiquement à une luminosité inférieure, ce qui est appelé le mode de gradation automatique.
Comment utiliser la lampe de poche ?
Il suffit de détacher l’appareil. Appuyez sur le bouton rond sur le côté pour allumer la lampe de poche et rabattre les fiches. Avant de le rebrancher pour charger, appuyez sur le bouton pour éteindre la lampe de poche.
Dois-je remplacer la batterie de cet appareil ?
Non, cet appareil est livré avec une batterie Ni-mh rechargeable intégrée.
Pourquoi l'appareil ne s'allume-t-il pas lorsque je passe devant ?
The motion sensor has a sensing range of 2M (6.5ft) at sensing angle of 60 degree and 3M (9.8ft) at sensing angle of 30 degrees. This is why the sensor can sometimes have difficulty sensing movement when approached at certain angles or if the movement is more than 3M away.
La lampe de poche ne fonctionne pas ?
La lampe de poche peut ne pas être correctement chargée. Assurez-vous que la lampe est correctement branchée dans la prise pour assurer une charge maximale.
La lumière reste allumée même lorsqu'il n'y a pas de mouvement ?
C’est probablement parce que l’interrupteur du capteur de mouvement est en position OFF et que l’appareil est en mode veilleuse. Si l’interrupteur est placé en position ON, le voyant s’éteint automatiquement en cas de manque de mouvement (25 secondes).
Ma lumière s'allume et s'éteint constamment ?
Le capteur de mouvement est sensible aux sources de chaleur, par exemple les ventilateurs de chauffage, les foyers et le soleil. Le flux d’air de la chaleur peut déclencher le capteur. Il est conseillé d’installer le produit loin de toutes les sources de chauffage. Il peut également y avoir des surfaces réfléchissantes à proximité qui peuvent provoquer l’activation du capteur
Combien de temps dure la lampe de poche/lampe de panne de courant ?
Lumière de flash de 5 heures. Lumière de panne de courant de 16 heures
Quelle distance peut détecter le capteur de mouvements?
Jusqu'à 15m
Garantie
Qui dois-je contacter pour ma garantie limitée?
Veuillez vous référer au manuel d’instructions fourni avec votre produit pour vérifier les conditions de garantie. Si vous avez égaré votre manuel physique, veuillez visiter la page du produit sur ce site Web pour télécharger une version PDF du manuel d’instructions de votre article qui contient toutes les déclarations de garantie. Veuillez noter que sans preuve d’achat, notre équipe de service à la clientèle n’est pas en mesure de traiter les demandes sous garantie limitée. Pour obtenir de l’aide concernant votre garantie, veuillez nous contacter directement en cliquant sur le lien suivant et assurez-vous d’inclure une copie de votre reçu : Contactez-nous.
Quel type de garantie est offerte par Sunbeam?
Les conditions de garantie peuvent varier d’un produit à l’autre. Veuillez consulter les détails de la garantie limitée dans le manuel d’instructions de votre produit ou sur l’emballage d’origine de votre article. Vous pouvez également visiter la page produit de ce site Web pour télécharger une version PDF du manuel d’instructions de votre article qui contient toutes les déclarations de garantie. Si vous avez besoin d’une assistance supplémentaire pour vérifier la garantie de vos articles, veuillez contacter notre service clientèle en cliquant sur le lien suivant : Contactez-nous.
Mon produit Sunbeam ne fonctionne plus, il est toujours sous garantie, mais je n’ai plus la facture d’origine. Que faire?
Veuillez noter que Sunbeam exige une preuve d’achat pour traiter toutes les demandes de garantie. Si vous avez besoin d’aide supplémentaire et que vous souhaitez parler directement avec un membre de l’équipe du service clientèle, veuillez cliquer sur le lien suivant et assurez-vous d’inclure tous les détails nécessaires : Contactez-nous.
Comment procéder pour faire une demande de garantie ?
Veuillez ouvrir un billet et vous assurer d’inclure votre preuve d’achat, une photo de l’étiquette de classement et une photo du produit.
